Complaint Review: Googolshop.com Through AMAZON - NEWARK Delaware

Hello and thank you for giving us at Googol Shop (Googol the noun has one meaning: a cardinal number represented as 1 followed by 100 zeros (ten raised to the power of a hundred) as in the amount of products we hope to be able to provide in our shop) the opportunity to post our side of this issue. We appreciate a free site like Ripoff Report for providing consumers and business alike a platform such as this for the safety of all, because in one way or another we all end up being consumers and needing protection. We also happily and readily admit that we have www.ripoffreport.com bookmarked on a few of our PC's and use it often for research since we do purchase various items in quantity from many different companies on a daily basis. Thank you for the great job. We are posting a direct link (http://www.amazon.com/gp/help/seller/feedback.html?ie=UTF8&asin=B001PA974Y&marketplaceSeller=0&seller=A17Y7218I8U3RT) to the feedback that we have received from all our clients that have been so kind to leave one and a link that goes directly to our posted policy page (http://www.amazon.com/gp/help/seller/returns.html?ie=UTF8&marketplaceID=ATVPDKIKX0DER&isCBA=&seller=A17Y7218I8U3RT&isPopup=) on Amazon.com. Contrary to this gentleman's belief, we do not turn on and off our posted policies on Amazon.com, thanks to the internet it can be view 24/7. This gentleman's feedback is also there for you to view, we are sure whomever looks will know which one it is, it would not be hard to spot. Also included below without any comments on them from us are the emails from this individual to us. We will leave judgment upon us to the reader. Our motto which we learned from a wise gentleman a long time ago is "do the right thing all the time, goodness and the truth will follow". Emails to us from Mr. Kam from Kam to Googol Shop cc amazon.com date Fri, Jun 12, 2009 at 5:42 AM subject Re: Order information from Amazon seller Googol Shop mailed-by hotmail.com hide details Jun 12 (5 days ago) Reply Follow up message You are bad, you mislead me to sign up for your card and I never received your Incentive $$$. How can you big name do this to the public? You are still advertising with your phony offer. from Kam to Googol Shop cc amazon.com, date Sat, Jun 13, 2009 at 3:05 AM subject Re: Order information from Amazon seller Googol Shop mailed-by hotmail.com hide details Jun 13 (4 days ago) Reply Follow up message WHY ARE YOU TELLING PEOPLE THIS WARNING AFTER THE PURCHASE WAS MADE? This googolshop sent a bad product or a product so poorly designed. It is not working according to their claim of 60 Farad, in fact it's not even a 1 farad. It does "not" draw a large current off my 12 battery, I see the beautiful display but that is not what I'm buying, I want a capacitor, not a fake capacitor like this one. I am an electrical engineer, and I know electronics so well for 30+ years. I use an AMP meter to check your device. Plus I heard a loosen screw inside the box, this must be a return item from one of your customer, no wonder why you're selling it a bit cheaper, you called it a brand new, I do not think so. Please respond professionally, the reason I just tested it now is because I was busy with work. I do not want it. Please refund my account accordingly or I will dispute it through my bank!! WHAT A HASSLE! Do I need your RMA? from Kam to Googol Shop cc amazon.com, date Sun, Jun 14, 2009 at 7:22 AM subject Re: Order information from Amazon seller Googol Shop mailed-by hotmail.com hide details Jun 14 (3 days ago) Reply Follow up message Hi Googol shop, It does look like you sent me a unit that was returned by someone else, I can tell by the mounting screw holes. Please send me the RMA # you promised on June 13th, 2009. Thanks, Kam from Kam to googol shop cc amazon.com date Sun, Jun 14, 2009 at 11:31 PM subject Re: Order information from Amazon seller Googol Shop mailed-by hotmail.com hide details Jun 14 (2 days ago) Reply Follow up message No Googol, you did not send me a brand new one, you send me a returned unit from one of your customers, this is a broken unit if you sold 500 units like you claimed then you were not able to keep details of every unit. On the mounting hole there is a little scratch on it, your equipment has intermittent problem and it does not hold the power, that's how I know it's a fake CAPACITOR. It is not a 60 farad, not even a 1 farad. I told your representative on the phone, the first email I sent out was meant for AMAZON because a year ago they allured me to sign up for their credit card to get a $30 off , I never received such rebate, any way, I speak the truth, its' easy to get confused since you you put the world AMAZON in your email, Please stop assuming, and accusing customer, you are supposed to give me the RMA, now it appears that you play your game to delay the process. What you are doing is illegal, you must post your policy on AMAZON website since you sell your product through their system, before customer clicking "PLACE ORDER" you must warn customer there, not here!!! I DID NOT GO TO YOUR SITE, I ORDERED YOUR PHONY 60 FARAD THROUGH AMAZON with no knowledge of your policy. By sending me your policy now doesn't make it legal. Further more you shipped the product late, I order on the 4th of June, you shipped on the 8th of June, I received it on the 9th or 10th, then I didn't have the time to test it until the 13th. That is still within 7 days. You tried to back-date your invoice to make thing appear that you shipped sooner. I will file a complaint with Attorney General in a few days against both you and AMAZON, and will propagate this news through GOOGLE search engine. I conclude that you refused to refund my account, and you lied about giving me the RMA on June 13th to be sent to my email, you people are so evil, dirty and irresponsible. WHAT A RIP-OFF! Kam Your order time line: Purchase Date: June 4, 2009 10:12:51 PM PDT Expected Ship Date: June 8, 2009 11:59:59 PM PDT Shipping Service: Standard Track UPS package 1ZW689920399457805 from Kam to googol shop date Mon, Jun 15, 2009 at 12:35 AM subject Re: Order information from Amazon seller Googol Shop mailed-by hotmail.com hide details Jun 15 (2 days ago) Reply Follow up message Why are you sending me this policy instead of the RMA? I asked for the RMA two days ago, I am still within the 7 day period, you are part of the delay, you inject the negative it will come back to you, why don't you stay on the BUSINESS side? you were supposed to give me the RMA on June the 13th, and you didn't. Also, you must warn people about your policy before customer clicking "ORDER" not here and not any where hidden in the AMAZON jungle. Kam from Kam to Googol Shop cc amazon.com date Mon, Jun 15, 2009 at 1:02 AM subject Re: Order information from Amazon seller Googol Shop mailed-by hotmail.com hide details Jun 15 (2 days ago) Reply Follow up message Googolshop, Please listen, I like to show your product to AMAZON in person, AMAZON building is not far from my home, you sent me a used item that is intermittent, I told you on the phone that I hear a noise inside the box like, and my first email said I don't think your equipment is new (because there is a dirty mark on the mounting screw hole), there is nothing new, everything I said I repeated it. I did not keep coming up with something you, you did not read my email carefully, and you were not a lister on the phone, you were a talker. Kam Thank you for giving us this opportunity to post our information. Sincerely, Joyce T. @ Googol Shop