- Report: #1111363
Complaint Review: Grand Mayan - Select State/Province
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Grand Mayan
Nuevo Vallarta, Nayarit Select State/Province, USA
Web:
http://vidavacations.com/
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Grand Mayan, Grand Luxxe, Grand Bliss Grand Mayan - GRAND LIES, Duped Big Time Neuvo Vallarta, Nayarit, Mexico Mexico
My husband and I attended a timeshare presentation when staying at the Grand Luxxe in Neuvo Vallarta in December 2013. We are long-time timeshare owners (with Club Intrawest) and exchanged into the Grand Luxxe, so we know the industry and SHOULD KNOW BETTER!
However, the package they presented to us was perfect for our needs to exchange for all kinds of vacation properties (resorts, hotels) for our travel needs. They hoodwinked us with how the supposed five travel exchange companies that work with Vida would maximize our ability to exchange and do the type of traveling that we desired (the five that were itemized on our work sheet of course turned out to be only two, one that has only a fraction of the properties that our current timeshare has access to and the other that has a 3 month delay in granting membership!!!). We told them upfront that we had no desire to stay in any of the Vida property locations. We are not beach people; we do not do mega resorts; we like urban vacation destinations throughout the world.
Guess what? When we got home and tried to actually do some exchanges, it was a non-starter. We were totally duped! And we fell for it!
Although not a decision maker for us, even the supposed "Vida dollars" that we were given, including an amount credited to that account due to misinformation that we called them out on, turned out to be a lie. We were not told that the so-called Vida dollars were just partial credits toward payment of overpriced travel and other merchandise so that by the time you apply your Vida dollars, you are still spending more of your own hard-earned dollars than the item is worth! So far, it turns out that absolutely everything they told us is a lie. No, you can't rent out your week for $1K as they suggested.
No, you can't stay at the W in NYC for $299 a week. No, you can't exchange into a 1-bedroom using a studio. And on and on. I am sick about this.
I am retired and am having to go back to work to pay for this horrible mistake because, of course, we cannot sell our current timeshare for the value they guaranteed us it would sell for. Of course, you cannot figure out that you were lied to within the 5-dayrescission period unless you were lucky enough to attend the presentation on your lastday of your stay and can research the actual facts when you are home. Please, if you are reading this, do not buy into the Vida membership, do not exchange into a Grand Mayan and their affiliate properties, do not attend a timeshare presentation.
If you are so inclined to visit Mexico (and you should; it's wonderful!), there are literally thousands of places you can stay -- DO NOT book into a Vida property!
Bea
Seattle, Washington
5 Updates & Rebuttals
Mark Miles
New York,New York,
USA
Reply
#2Consumer Comment
Wed, June 22, 2016
I've spent a lot of money and i was scammed by other companies trying to cancel my timeshare. My advice is that if you're going to hire a company to help you with the problem, DO NOT PAY ANYTHING UPFRONT, because it use to be a fraud. I did a research on internet and i found some interesting articles, i recommend you to read this one:
http://www.timesharescam.com/blog/206-how-to-get-out-of-a-timeshare/
RobMad
Hayward ,California,
Mayan Palace Timeshare Scam
#3Consumer Comment
Wed, April 30, 2014
Mayan Palace timeshare sales tactics are hardcore and they will tell you anything you want to hear to get you into the contract and keep you in contract with them. Most of the scams being committed by the Sales representatives is that they don’t let their buyers know they have a 5 days cooling period if they wish to cancel; instead, they repeatedly tell they buyers once the contract is being signed there is no cancellation period.
Seattle Bea
Seattle,Washington,
Now Resolved
#4Author of original report
Sat, January 11, 2014
The company has satisfactorily resolved our complaints.
HenryC
Hayward,California,
Mayan Palace Timeshare Scam
#5Consumer Comment
Fri, January 10, 2014
The sales tactics are the same for everyone at the Mayan Palace timeshare resorts. Hard sell, disrespectful when you say no, broken promises. DO NOT think for one moment that you have an upper hand...these are professional con artists highly trained to take your money. You have no chance of ever seeing your money again or receiving anything close to the value you were promised. Assume that everything posted by Grupo Mayan and its affiliates is a lie or a scam. Never do business with this company; never buy a mayan palace timeshare scam
Zimmermann
Hayward ,California,
Mayan Palace Timeshare Scam
#6Consumer Comment
Tue, January 07, 2014
I just visited the Mayan Palace in Cancun and I regretted so much, at first I was happy because I thought I made a good mayan palace timeshare deal but I didn't, actually I was going to bring my friends from Miami next month for them to see the resort and I am very happy that I'm not going to do it. They told me that they can sell 2 of my weeks a year and I call them and is all lies they told me that I have to do that. I just can't believe I spent 7000.00 in nothing. Do not believe them, they do not care and if you ask them for time to finance with ur bank they say they can't and you won't be able to go back in five yrs. u have to do the deal in the same day and *** us we did it but I will make sure that other people won't make the same mistake than us
