- Report: #1351406
Complaint Review: Great Call/Jitterbug - Nationwide
Reported By:
senior citizen -
gates, North Carolina, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Great Call/Jitterbug
Nationwide, USA
Web:
greatcall.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Great Call/Jitterbug Jitterbug free my a** san diego CA Nationwide
Contacted company Dec 20, 2016 spent over 30 minutes discussing products and policy customer service rep. {CS} was unsure of policy kept leaving me on hold [had to check with supervisor?] promised Text messages could be blocked 10 cents each for incoming and outgoing messages [I dont text] After receiving phone contacted tech support at first they said they could block text then they could not. Original CS rep said for 100 MB I would get about 150 e-mails or check apprx 50 web pages. Checked one email and used 54 of the 100 purchased. You also get charged minutes for incoming calls you do not answer.
When i went to cancel service I had to call on my old cell phone beccause they could not hear me on the so call smart phone. The real kicker is this so call 30 free trial period was to include free return shipping when I called they said they would send me a return label waited a week called back they said we donot provide return shipping. So far the phone cosr 102.49 activation 35.00 shipping 10.00 tax about 12.00 and 14.25 to return the phone and so far no refund. Some free trial huh!! they also sent me a bill for the month of December and i did not get the phone until 12/29/ 2016 when I complained to customer service they said it was because it was a prepaid phone Great call does not have a prepaid plan you pay monthly. stay far away from this company. Also filed with BBB,NC consumer protection and my credit card company.
