- Report: #102780
Complaint Review: Great Lakes Warranty Corporation - Pittsburgh Pennsylvania
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Great Lakes Warranty Corporation
P.O. Box 12630 Pittsburgh, 15241 Pennsylvania, U.S.A.
Phone:
888-740-7111
Web:
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Great Lakes Warranty Corporation rip-off! Auto warranty claim not paid even following verified (by 2 of their own employees and written contract) company procedures. Pittsburgh Pennsylvania
Great Lakes Warranty Corp refused to pay for legitimate claim repairs covered in their written contract. They claimed proper procedure was not followed initially.
After it was verified (by their own employees and their written contract) that this was not the case, they thought they would offer less. And Walt (claims supervisor?) gave a take it or leave it offer with the words "If you don't take it we'll drag it out for a long period of time in court." They didn't even supply a recycled engine as they were supposed to do. A perfect example of a big company trying to use their muscle and money to not pay when they know a consumer lacks funds to fight them.
I have letters of the correspondence between the company and me which I will gladly fax to anyone interested in more details. I am doing this on behalf of my daughter and son-in-law. I have been affiliated with the auto industry for over 18 years and have dealt with many extended service contract companies. I have never had a company so arrogant about breaking their own contract and knowing it.
There will be a lawsuit filed in time so if anyone else has had problems please contact me and together we can at least cause this company to play by the rules or leave the industry for the legitimate companies with integrity.
Since the initial claim, there have been other problems (covered items per the contract). Mr Ewart (attorney for Great Lakes)flat refused to do anything at all. Yet, he didn't say the contract was canceled.
Dwight
Castle Rock, Colorado
U.S.A.
After it was verified (by their own employees and their written contract) that this was not the case, they thought they would offer less. And Walt (claims supervisor?) gave a take it or leave it offer with the words "If you don't take it we'll drag it out for a long period of time in court." They didn't even supply a recycled engine as they were supposed to do. A perfect example of a big company trying to use their muscle and money to not pay when they know a consumer lacks funds to fight them.
I have letters of the correspondence between the company and me which I will gladly fax to anyone interested in more details. I am doing this on behalf of my daughter and son-in-law. I have been affiliated with the auto industry for over 18 years and have dealt with many extended service contract companies. I have never had a company so arrogant about breaking their own contract and knowing it.
There will be a lawsuit filed in time so if anyone else has had problems please contact me and together we can at least cause this company to play by the rules or leave the industry for the legitimate companies with integrity.
Since the initial claim, there have been other problems (covered items per the contract). Mr Ewart (attorney for Great Lakes)flat refused to do anything at all. Yet, he didn't say the contract was canceled.
Dwight
Castle Rock, Colorado
U.S.A.
4 Updates & Rebuttals
Cadillac Deville
Anywhere,Ohio,
U.S.A.
Great Lakes Warranty has been good to me
#2Consumer Comment
Fri, April 03, 2009
I spent under $2000 on a Great Lakes Warranty and they at least that in repairs. Only major issue I've had is that they pay with a check instead of a credit card. Otherwise they are pretty good. Not as good as a bumper-to-bumper factory warranty, but they are fixing my car with over 100,000 miles on it and I still have a couple of years to go with no mileage limit. If you are looking for a complete no hassle warranty then buy a new car, but if you are buying a used car and want protection against any major expenses for up to four years it has been a good deal for me so far and would definitely get a warranty from them again on my next used car.
Dwight
Castle Rock,Colorado,
U.S.A.
Major in PA - 30 day warranty
#3Consumer Comment
Thu, August 26, 2004
Keep in mind that the 30 day warranty is usually something the dealer backs himself on the car. You must be aware that in most cases this covers only the power train (transmission,axles...)Some only pay 10% of parts and labor if it covers more than that. What you need to do first is find out what was covered in the first 30 days and if the dealer actually covered what went wrong with your sister's car in that first 30 days. Hopefully you have it in writing! As far as it goes in regard to the cost of the extension and Great Lakes Warranty, Great Lakes has set pricing to the dealer. The dealer marks up the cost for profit(hopefully within reason). Nothing wrong with that since he is in business to make a profit. Even though $300 does sound high, cost of coverage is kind of like buying other products in bulk. It gets cheaper by the unit the more you get at one time. I assume the dealer offered a more extended coverage at the time of sale. I encourage every consumer to think carefully before turning down additional coverage. Too many consumer advocates make blanket statements about this kind of coverage being a rip-off (It only is when you have a company like Great Lakes breaking their own written contract). The consumer advocates mean well but of course they aren't there to write the check for the consumer when the $2500 bill for the transmission comes due. The case with my daughter also involved a breakdown within the first 30 days. However she knew that she had coverage if not through the dealer then through Great Lakes. She couldn't blame the dealer because the problem that occurred was internal and there was no way the dealer could have known. In your sister's case Great Lakes is not responsible because she had apparently not purchased the coverage at the time of sale or prior to the breakdown. As for the dealer's responsibility, that would have to be determined based off the coverage actually provided on the car for the first 30 days. If it was a covered item and you have it in writing from the dealer then I would say go after the dealer. Remember you don't have to have an attorney for small claims just enough evidence in writing for a judge to make a good decision.
Major
Pittsburgh,Pennsylvania,
U.S.A.
Bad Company
#4Consumer Comment
Wed, August 25, 2004
This is for Dwight who wrote about greatlakes warranty. My sister had a similar problem, but it was with the car dealership who uses greatlake warranties. They sold her a lemon. Here car started having major problems after a week. She paid $5000 for her car and they are giving her a big hassle about fixing things that were suppose to be fixed. Her 30day warranty is up, and they told her she would have to pay $300 dollars to get a 30day extension. I called and asked why it would cost so much for 30 days, they told me its the warranty company. The dealership also said they never heard of a warranty for cheaper. She cannot afford to pay that. She has already missed a week of work just taking the car back in forth to get it fixed. I think the dealership and the warranty company are working together to take advantage of the little guy. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Lisa
Andover,Massachusetts,
U.S.A.
Which ones are good extended-warranty companies
#5Consumer Comment
Mon, August 09, 2004
I'm going to be in the market for an extended warranty, can you give me the names of some of the good ones so I can start shopping around? It's for a 2004 Cadillac CTS, if that helps. thanks
