- Report: #1133175
Complaint Review: GreatCall-5 star urgent response - Select State/Province
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Author Not Confirmed
Why?
GreatCall-5 star urgent response
P.O. Box 4428, Carksbad, CA 92018 Select State/Province, USA
Phone:
1-800-463-5412
Web:
www.greatcall.com
Categories:
Business Rating:
(0)
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GreatCall-5 star urgent response Things to know before you sign up Carlsbad CA
First this service is good and it performs tracking of the device wearer as advertised.
What you need to know: when I tried to suspend the service by calling their 800 # they sent me from one agent to another and put me on hold for the longest time. I believe they hoped I would forget about it and hang up.
The monthly charge is charged to your credit or debit card. When I requested a suspension of service, I was told I could not suspend it. I had to cancel it. Once cancelled the service could not be activated using the same device I had bought. I would have to buy a new device and pay a reactivation fee. I then asked to speak to a supervisor.
The supervisor said I would not have to pay for a new device if I wanted to reactivate service. I would have to mail in my old devise and they would send me a new one. I would have to pay shipping both ways. And the reactivation fee. When asked why the old electronic device for which they have all info in their system could not be reactivated, the supervisor, Cathy said they were not set up for that eventuality! She said this was not a common situation. The device is a GPS tracker made by Qualcom. Why Great Call cannot put your existing device into service again after suspension/cancellation is a mystery in this day and age of marvellous electronics.
What these folks want is for you to continue paying for the device during a period in which you do not need it. And they want you to pay for a new device everytime you suspend and restart service plus a reactivation fee. In this day and age where you can remotely fix another computer, it is a mystery why they cannot reactivate the device you own and paid for previously. They just do not want to do it.
1 Updates & Rebuttals
Sue Weaver
Reconnecting 5Star Device
#2REBUTTAL Owner of company
Mon, April 07, 2014
Hello,
We apologize for the miscommunication regarding reconnecting your 5Star services. We do not currently offer a temporary suspension of service option for customer’s planned non-use of their service. However, we do have the ability to reconnect a customer’s service over the air if the account is reconnected no more than 50 days after cancellation.
We kindly request that you email your name and/or account number to [email protected] so that we may take this opportunity to review your account for quality control purposes.
We hope to hear from you soon and look forward to addressing your questions or concerns.
