- Report: #1128913
Complaint Review: greatcall - carlsbad California
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Author Confirmed
Why?
greatcall
p.o. box 4428 carlsbad, 92018 California, USA
Phone:
18007336632
Web:
Categories:
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greatcall minutes on phone in last 2 month longer match minutes on computer site resulting in overage carlsbad California
45 min diference this month between my cell phone and computer information thats just wrong. This is only for last 2 months.
given many reasons that don't make sense from needing to upgrade plan, i don't have a smart phone, my samsung is a cheap phone etc. All of a sudden today my calls were sycronized currectly with my phone which really makes me think i should be reimbursed for my overage charges.
now i have to go to the trouble of constantly checking my computer. aarp should notify there readers of the problem so that they don't get ripped off.
1 Updates & Rebuttals
Sue Weaver
Contact Request Regarding Billing Concern
#2UPDATE Employee
Wed, March 12, 2014
My name is Sue Weaver, and I’m the VP of Customer Service at GreatCall, creator of the Jitterbug cell phone. I saw your post today and hoped I could personally discuss your concerns with you.
We apologize for the reported discrepancy between the number of minutes reported on my computer and invoice. I would like to take this opportunity to review your account so that we can resolve this for you and prevent this for other customers in the future. If you would like to discuss with me, you may contact me at your convenience via email at [email protected]. You can also reach my by phone at 760-602-6700 and ask to speak with Sue Weaver.
Thank you.
