- Report: #1238758
Complaint Review: Green Dot Corporation - Nationwide
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Author Not Confirmed
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Green Dot Corporation
Nationwide, USA
Phone:
877-712-0088
Web:
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Green Dot Corporation Green Dot has the worst customer service Pasadena California
On 6/27/15 I spoke with several customer service reps with Green Dot. Of course each and everyone of them had a different answer for my same question.
I had a Green Dot card for the last 2 years as of 5/15 (my expiration date). I had $175 transfered from my Paypal account (as usual).
I call and complained (not filed) against a gym membership. They told me to file a formal complaint online thru grendot.com. I never did. Green Dot automatically put a stop to my card. Knowing that my card expires on 6/30/2015. The "supervisor" Erica, employee #3240 (Pasadena, CA corporate office) told me to find a friend or a relative that has a debit card and she will transfer my funds to their card (because Green Dot) is the only card i have. So, I did so. I called back with my friend on 3-way. Of course their story changed again. They then told me that they would have to have a Green Dot card for them to do so. In my 45 minute conversation with Erica. That was never ever mentioned. Now, they are telling me to wait 2 weeks for my new card to arrive and the money will be on it. I told her that i have 2 kids to feed and they can't wait 2 weeks to eat. She said that they can not reverse the action of shutting my card down. They never had permission to do so and i never filed a formal complaint. In the end. The customer always gets screwed. I will never do business with these crooks again. Erica, if you're reading this or any other rep I spoke to...go jump off of a cliff!
