- Report: #957495
Complaint Review: greg smith equipment indianapolis - indianapolis Indiana
Reported By:
upset -
indianapolis, Indiana, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
greg smith equipment indianapolis
5800 massachusettes ave. indianapolis, 46218 Indiana, United States of America
Phone:
18002621950
Web:
Categories:
Business Rating:
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greg smith equipment indianapolis we bought about 9000.00 dollars worth of equipment.my tire changer has a serious problem with the head unit.it has done this the day we purchased it and when we called them they told us they would se indianapolis, Indiana
we bought around 9000.00 dollars worth of equipment.big mistake is when i thought they would stand behind their product.the only thing they stand behind is the counter.we have a tire balancer that everytime we try use it ,itll tear my rims apart.the head assembly is tweaking so badly.they tell me to bring my tire down there so they can show us how to do it.that doesnt change the fact my machine is messed up.we are a big company and they can have there anchor back.ill go buy a coats.at least they will stand by their product.
1 Updates & Rebuttals
upset
indianapolis,Indiana,
United States of America
Greg Smith Retraction Statement
#2Author of original report
Fri, October 26, 2012
Earlier we wrote this report mentioning that equipment we
purchased from Greg Smith Equipment (GSE) did not work properly, specifically
the tire changer. I mistakenly wrote
that it was a wheel balancer.
Regardless, a GSE representative came out to our facility this morning,
within a week of the previous report, to investigate and test the equipment
themselves.
What they found was that
there was nothing wrong with the equipment itself. We hadnt calibrated it properly, which is
why we had difficulties. After
investigating, the GSE representative gave us a demonstration how to use the
machine correctly. The previous report
was written without thorough instruction of how to use it, and for that we
would like to apologize to Greg Smith Equipment. We would like to thank them for resolving the
issue.
