Ryan
St. George,#2UPDATE Employee
Tue, December 11, 2007
Betsy, As our previous resolution offer states, we are not able to locate an account for you. If you would please contact me directly, I will be happy to address your concerns ASAP. If you do not contact us, there is no way for us to help resolve this matter. YOU must contact us. We have no way to contact you. Customer service can be reached at 866-396-5695 Monday-Friday 9 am - 9 pm Eastern time. I can be reached on my cell phone at 435-773-1795 or via email at [email protected]. We look forward to hearing from you soon Betsy. Sincerely,
Betsy
macon,#3Author of original report
Fri, December 07, 2007
I have not heard a word from Google! ------------------- I will have to take further actions since they ripped me off & will not reimburse my bank account. -------------------- Growing Poor With Google is what happens. Consumers/buyers/workers BEWARE! ----------------------- They will promise you a free CD for only $1.95 shipping & even if you cancel by phone, email, in writing - they will still deduct the $40 from that account you paid shipping with! You will be ripped off! I cannot afford $40 on my disability!
Ryan
St. George,#4UPDATE Employee
Tue, November 27, 2007
First of all let me offer my sincerest apologies to Betsy. You are correct, there are no commitments with the free product. There is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is stated on the sales page, the order page, the confirmation page and in the confirmation email. You can also see that it is disclosed in the Terms and Conditions of the offer. It is certainly not our desire to bill clients who do not want the membership after the free trial offer. Unfortunately I was unable to locate an account for Betsy with the small amount of information provided by this report and also offer my apologies for the way our staff treated her. Betsy, I assure you that will be addressed as soon as I am able to speak with you directly. My contact information is below. If you would like to contact customer service they can be reached at 866-396-5695 Monday-Friday 9 am - 9 pm Eastern Standard Time. If you are another customer that is reading this and you feel that we have failed you in some way please call me directly at 435-773-1795 or email me at [email protected] and I would be happy to address your concerns ASAP. Sincerely, Ryan R.