- Report: #1306311
Complaint Review: Guardian Dental Insurance - Nationwide
Reported By:
Bala -
Arlington Heights, Illinois, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Guardian Dental Insurance
Nationwide, USA
Phone:
1-866-569-9900
Web:
https://mydental.guardianlife.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Guardian Dental Insurance Managed Dental Did not include my wife but charged premium. Also multiple and inconsitent amount charged to my credit card Chicago Nationwide
have enrolled for dental insurance for my family through marketplace which includes me, my wife and my 02 children.
My wife had a tooth ache on Jan 29th 2016 and I was trying to book appointment with the dentist. However, I realized that my Wife’s name was not in eligibility list.
I called Guardian and they confirmed that my wife’s name was not in the list and they suggested me to talk to market place.
I called marketplace and they confirmed that my wife is enrolled and they have sent the documents to Guardian. However, Guardian told me that I cannot use the insurance for my wife until they add my wife to insurance.
I had to make several calls to request them to fix. I never received any communication and follow up
Finally on Mar 29th, when I logged into the portal, I saw my wife’s name added and premium was charged w.e.f 1/1/2016.
There were lot of discrepancies the way they charged to my credit card on monthly basis.
In May 2016, I found that they overcharged my credit card where I had to request them to cancel my policy and refund my entire premium as I was not able to use insurance for my family when needed.
However, till date I have not received any communication from Guardian.
