- Report: #1419905
Complaint Review: Guitar Center - Aurora Illinois
Reported By:
Patrick -
Yorkville, Illinois, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Guitar Center
996 N Rt 59 Aurora, 60504 Illinois, United States
Phone:
630-375-1466
Web:
https://stores.guitarcenter.com/naperville
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Guitar Center Messed up a $950 guitar, didn't set it up and bad pickup installation Aurora Illinois
I took my guitar in to have pickups installed and have the guitar setup. I got the guitar back and was in the store a week later stating that the guitar sounded horrible, and something wasn't right. It was looked at for about a minute and I was told nothing was wrong with the guitar. I sold an amp head and cabinet thinking maybe that was the issue, bought 3 other amps and returned all but 1 and still couldn't get the guitar to sound good at all. I then had to purchase a new guitar on Black Friday for $600 and then took the guitar to Hix Brothers where they took pictures of everything that was wrong with the guitar. I had to pay another additional $115 to have the pickups redone, the volume pod was ruined so that had to be replaced, and now the guitar is working properly. I called the store for well over a year, asking if the same person was there who did the setup, I was told yes and he was awesome, my response was no he isn't, and I wouldn't let him touch anything I own again. I was charged $130 for him to screw up my guitar and ended up costing me around $2000 in what I lost in my amp, purchase of new equipment, having the setup repair done the right way, and what I originally paid to have it done. I was offered 10 packs of strings which would probably value about $20, then offered $50 because it's been a year and a half and the 1st time the manager was hearing about it. I wouldn't take another guitar for anything back to this location because it's pretty obvious he has no clue what he's doing.
