- Report: #1184430
Complaint Review: Guitar Center - Select State/Province
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Guitar Center
7600 N Kendall Drive Select State/Province, USA
Web:
guitarcenter.com
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Guitar Center Pro-gear warranty Pro-gear "replacement warranty" is a ripoff. Miami Nationwide
I purchased a New Numark Mixer from Guitar Center on line and picked up the unit in their store on kendall drive in Miami Florida. I had bought on line at the same time a 24 month replacement warranty.
I did not open the package for about 3 months when I did the unit was Dead out of the box. I took the unit back to the store i picked it up from and was told " Contact Numark they will repair the unit for you" . So much for "replacement", I was also told that that the Guitar Center warranty is effective only after the Manufacturer warranty expires. I waited a full year and again took my brand new unused unit back to the store and was once again passed off to call a toll free number that "handles Guitar Center" warranty including Replacement warranty.
All they offered was to send a prepaid label to return the unit to them and they would send me a Guitar center Gift Card for the cost of the item.
The term replacement is just a "name" for their warranty I was told. The amount offered is not enough to buy The same unit today plus I dont really want to buy anything ever again from these National Con men.
