- Report: #162875
Complaint Review: H H Gregg - Muncie Indiana
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H H Gregg
4301 W. Clara Ln. Muncie, Indiana, U.S.A.
Phone:
765-286-3800
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H H Gregg ripoff Big screen TV didn't last 90 days we believe tv not new Outrageous refused exchange 2 weeks for repair Muncie Indiana
We purchased a big screen TV (56")for $3,600 with extended warranty! At time of purchase, we were told the bulb (lamp) had a life expectancy of 3-5 years. Didn't have the TV for 90 days and bulb went out.
Waited 1 week for repair to come out, (although, when he asked what the tv was doing, he informed me at that time it would need a bulb & he didn't have any, but wouldn't order any that day, WHY? Had to check the TV first! Again, Why? WOULD IT HAVE BEEN SO BAD IF THEY HAD A BULB IN STOCK, IF THEY FOUND THEY WEREN'T GOING TO NEED IT FOR OUR TV?) 3-5 days later when he did come by we were told that it would take 1 - 2 weeks for bulb to come in. (If he had ordered the bulb the week before when he asked what the problem was, we could have gotten our TV repaired a lot sooner.
They didn't have any in stock had to get from manufacturer.) This informed me that they have this problem quite often, although they didn't or wouldn't admit to this.
We wanted to exchange the TV. Regional Manager, Dan Turner, refused to allow store manager, Bryan, to do this exchange. Didn't see a problem with us being without our $3,600 TV for a total of 3 weeks. WE'RE SORRY, BE WE HAVE A BIG PROBLEM WITH THIS! The store should stand behind their products.
When calling Dan, was told he didn't take calls, due to the fact that he travels. Can not reach Dan directly, although he seems to be the one to call the shots. I did speak to Heather. Said she could express the bulb in 2 days. HH Gregg is such a ripoff! We will never buy anything from there again. We will tell anyone who will listen the problems that we have faced. I am a secretary, and my husband hops freight daily (semi-driver). We have lots of contacts, and plan on telling everyone WHAT A RIP OFF HH GREGG STORE REALLY IS!
First, I believe that we were given a TV out of the store, not a new one! Second, we bought an extended warranty, so now we are locked into this store for all repairs for the next 5 years. I hate to think about the problems that we will have with this down the road, and there seems to be nothing that we can do about it. (At least I haven't found anyone to help yet, but I am still looking into it. Especially since we can't contact Dan like we want to.)
So here is my opinion for ALL consumers! BEWARE! DO NOT BUY ANYTHING AT ALL FROM HH GREGG! They don't stand behind their products and they don't care if you have a problem or not!
Billy & tammy
Anderson, Indiana
U.S.A.
Waited 1 week for repair to come out, (although, when he asked what the tv was doing, he informed me at that time it would need a bulb & he didn't have any, but wouldn't order any that day, WHY? Had to check the TV first! Again, Why? WOULD IT HAVE BEEN SO BAD IF THEY HAD A BULB IN STOCK, IF THEY FOUND THEY WEREN'T GOING TO NEED IT FOR OUR TV?) 3-5 days later when he did come by we were told that it would take 1 - 2 weeks for bulb to come in. (If he had ordered the bulb the week before when he asked what the problem was, we could have gotten our TV repaired a lot sooner.
They didn't have any in stock had to get from manufacturer.) This informed me that they have this problem quite often, although they didn't or wouldn't admit to this.
We wanted to exchange the TV. Regional Manager, Dan Turner, refused to allow store manager, Bryan, to do this exchange. Didn't see a problem with us being without our $3,600 TV for a total of 3 weeks. WE'RE SORRY, BE WE HAVE A BIG PROBLEM WITH THIS! The store should stand behind their products.
When calling Dan, was told he didn't take calls, due to the fact that he travels. Can not reach Dan directly, although he seems to be the one to call the shots. I did speak to Heather. Said she could express the bulb in 2 days. HH Gregg is such a ripoff! We will never buy anything from there again. We will tell anyone who will listen the problems that we have faced. I am a secretary, and my husband hops freight daily (semi-driver). We have lots of contacts, and plan on telling everyone WHAT A RIP OFF HH GREGG STORE REALLY IS!
First, I believe that we were given a TV out of the store, not a new one! Second, we bought an extended warranty, so now we are locked into this store for all repairs for the next 5 years. I hate to think about the problems that we will have with this down the road, and there seems to be nothing that we can do about it. (At least I haven't found anyone to help yet, but I am still looking into it. Especially since we can't contact Dan like we want to.)
So here is my opinion for ALL consumers! BEWARE! DO NOT BUY ANYTHING AT ALL FROM HH GREGG! They don't stand behind their products and they don't care if you have a problem or not!
Billy & tammy
Anderson, Indiana
U.S.A.
2 Updates & Rebuttals
berealpeopleplease
United States of AmericaLet's be fair
#2UPDATE Employee
Mon, April 26, 2010
You have to realize that HH Gregg buys its products from a manufacturer also so it has nothing to do with them standing behind their products. As is everything you purchase everywhere it is all made by someone or something so problems can arise no matter what, 100 other people could have bought the same product from HH Gregg and had no problems, so you are the unlucky one that got a defective unit. HH Gregg had no real obligation to assist you at all but they did everything they could to get you assistance and get you to people who can help with your problem. As for ordering parts it is absurd to believe that any company anywhere can keep replacement parts for every product they sell. It is fair to say you were upset that you unluckily got a bad product so you decide to slander a company the Consumer Reports states " will bend over backwards to assist a customer" and it is very true. Unfortunately HH Gregg didn't build your tv, they just sold you it, and yes its a good product which they stand behind unfortunately some go bad. I just took my Chevy to the mechanic last week, and I'm not upset with Chevy that I had to pay for some repairs because they don't stand behind their cars. So be realistic about the statements you make.
Sean
Portland,Oregon,
U.S.A.
That sucks...
#3Consumer Comment
Tue, November 01, 2005
It sounds to me like HH Gregg is a small time TV/Appliance dealer who doesn't want to carry the stock of a new bulb. Since the bulb is one of the more expensive components of a projection TV (I'm assuming that's what it is) they don't want to spend any capital on inventory where it will just sit. It's too bad you have to deal with this especially on a TV that is so expensive, and broke so soon. I'd probably cause more of a fuss about this in their store where their customers could hear me. I hope everything gets fixed soon, and you can go back to enjoying your new purchase.
