- Report: #1292526
Complaint Review: Hello Relaxation - Internet
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Author Confirmed
Why?
Hello Relaxation
Internet, USA
Phone:
310-929-7227
Web:
hellorelaxation.com
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Hello Relaxation Shaked Homes LLC Bait and Switch with Hello Relaxation Internet
I have rented vacation rentals for a month at a time for the past 7 years with never any problems until now. The pictures and description are not reflective of the cheap to non-existent fixtures. We could not relax in the unit because it was so uncomfortable and I was so angry that we had been fooled. The rental agency hardly attempted to easy my concerns.
First, the unit I had picked out was no longer available and the only unit HelloRelaxation.com had left with my original 3 bedroom critieria was this unit at 806 E Oceanfront Newport Beach, CA. Then I should have known better, but sent the deposit to a different name that the lease contract to Shaked Vacation homes.
When I arrived, I was soooo disappointed. The floors are laminate - not wood. There window dressings are cheap to non-existent or in poor disrepair. The kitchen had exactly 4 forks and hardly any dishes/pots/ utensils to cook and/or prepare meals. The kitchen tiles are cracked, the walls are dirty and the lower level bedrooms fit a bed, but don't bother putting your clothes away because there were no hangers and no dressers!!! One of the bedrooms had an uncovered electrical outlet - I have a curious 4 year old boy. That's not even safe!!!
It took 3 days worth of phone complaints for the rental agency to send a handyman that I had to wait for to come to provide access!!! He installed several sets of blinds and fix the showerhead, but we were stuck with the rug that smelled like urine and all the other cheap fixtures. Then I was given a whooping $180 budget to purchase utensils and pans and kitchenware items. Did I mention I came to relax and not shop for the rental unit that should have all the items.
This was a terrible experience and I hope no one has to go through the same thing.
