- Report: #265581
Complaint Review: HH Gregg - Terre Haute Indiana
-
Author Confirmed
Why?
HH Gregg
290 Honey Creek Parkway Terre Haute, 47802 Indiana, U.S.A.
Phone:
812-234-3763
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
HH Gregg No AC Thanks to HH Gregg Terre Haute Indiana
Back on May 22, 2007 my family and I purchased not one, not two, but 3 Amana air conditioners from this store, totaling over $1,000. We brought the stupid things home and promptly installed the first one that night. When we went to turn the thing on, it didn't work correctly. So, we called the store and they said to bring it in and they would exchange it for another unit. So, we brought it in got the new unit and installed it.
Well, here it is, August, and the unit that we previously replaced has quit working, the SECOND replacement! I called HH Gregg and told them this, keep in mind that we ALSO purchased the 5 year warranty that says that if ANYTHING goes wrong with it they will come out to our home and fix or replace it at no charge to us! HH Gregg's GM Matt told me to bring it in. Apparently he didn't hear the part about the 5 year warranty! Or bother to look up the fact that it is 12,000 BTU's, a rather large unit to just "bring in".
My father is the only 'handyman' around here and is not even suppose to be lifting this amount of weight. I hung up frustrated from Matt and proceeded to call Amana since it still has their warranty on it. Amana sent someone out to the house Saturday. The repairman said that the unit has a bad cord and bad board. He called Amana today, 8/6/07, and returned a call to me saying that Amana did not have the parts needed to replace this with and that I would have to return the unit to the store, Amana's fault that the parts are not available yet.
I then proceeded to call HH Gregg again. Spoke to manager Scott, told him the situation about Amana NOT having the parts and tha fact that this is the SECOND unit. He then transferred me to Bianca who scheduled a time for them to deliver the new replacement to my home, SUCCESS! NOT! Bianca also informed me that since this is the third replacement that the 5 year warranty is now VOID! Even though it was Amana's fault that the parts were not in stock and I was told BY AMANA to return the unit back to the store for an exchange. This should be excluded from my extended warranty from HH Gregg since it was not my fault that 2 out of 5 units have been defective and also the fact that the unit itself is still covered under the Amana FACTORY warranty for a year, May 2007-May 2008.
So now we are in a 'fight' with the corporate office to get this whole mess straightened out.
I really would have preferred to have had the unit itself repaired since we have not had the best of luck with Amana. This way I would have known that at least ONE of my units was operating as it should. But now I have to chance getting another unit and having something wrong with it and not having a warranty to cover it and also knowing that Amana does not carry parts to fix their own product!
Angel241989
Terre Haute, Indiana
U.S.A.
Well, here it is, August, and the unit that we previously replaced has quit working, the SECOND replacement! I called HH Gregg and told them this, keep in mind that we ALSO purchased the 5 year warranty that says that if ANYTHING goes wrong with it they will come out to our home and fix or replace it at no charge to us! HH Gregg's GM Matt told me to bring it in. Apparently he didn't hear the part about the 5 year warranty! Or bother to look up the fact that it is 12,000 BTU's, a rather large unit to just "bring in".
My father is the only 'handyman' around here and is not even suppose to be lifting this amount of weight. I hung up frustrated from Matt and proceeded to call Amana since it still has their warranty on it. Amana sent someone out to the house Saturday. The repairman said that the unit has a bad cord and bad board. He called Amana today, 8/6/07, and returned a call to me saying that Amana did not have the parts needed to replace this with and that I would have to return the unit to the store, Amana's fault that the parts are not available yet.
I then proceeded to call HH Gregg again. Spoke to manager Scott, told him the situation about Amana NOT having the parts and tha fact that this is the SECOND unit. He then transferred me to Bianca who scheduled a time for them to deliver the new replacement to my home, SUCCESS! NOT! Bianca also informed me that since this is the third replacement that the 5 year warranty is now VOID! Even though it was Amana's fault that the parts were not in stock and I was told BY AMANA to return the unit back to the store for an exchange. This should be excluded from my extended warranty from HH Gregg since it was not my fault that 2 out of 5 units have been defective and also the fact that the unit itself is still covered under the Amana FACTORY warranty for a year, May 2007-May 2008.
So now we are in a 'fight' with the corporate office to get this whole mess straightened out.
I really would have preferred to have had the unit itself repaired since we have not had the best of luck with Amana. This way I would have known that at least ONE of my units was operating as it should. But now I have to chance getting another unit and having something wrong with it and not having a warranty to cover it and also knowing that Amana does not carry parts to fix their own product!
Angel241989
Terre Haute, Indiana
U.S.A.
2 Updates & Rebuttals
Burnt in Terre Haute, IN
Terre Haute,Indiana,
U.S.A.
I'm Cool!
#2Author of original report
Sat, August 11, 2007
Yay, it works, it works! They finally brought my replacement Wednesday. But it was not without more conflict. They called at 7 a.m. Wednesday morning. Said they would bring out the new unit and asked if the old one was out of the window. I told him it was not because Bianca said they would install it and make sure it worked. He said they were just the delivery guys and didn't install them. Well, about an hour later the appliance installation guys called and said they would be here between 1 and 3, FINALLY! They got here at 1:30, prompt, I'll give 'em that. This ac unit comes with a neat little feature, I've not seen any ac's like this. You have to take it apart almost to install it. The unit has a metal frame that permanently attaches to the window, which is lighter and easier to work with, plus you don't need that extra guy standing outside with a catcher's mit if the unit were to fall out of the window. Once you get everything attached you just slip in the actual ac unit, or tray as Amana calls it, and screw it into the frame and you're done! Well, this guy wanted to remove the entire frame and everything, had no idea what to do. When I told him all this he just looked at me like I was nuts. Then my 15 year old son steps in and shows him how to dismantle it without having to go through the whole process of taking everything out. It took about 10 to 15 minutes for them to get everything done, including getting the old one out and putting the new one in. I think my son should get paid half of their salary for that job. Anyway, once installed, the guy just plugged it in and made sure the lights came on and said to wait 15 minutes before turning it on because of the jarring and then he left! The first unit had a bad fan motor, he had no way of knowing if this one may or may not have worked since he just checked the lights. Thankfully, this one works, for the time being. I've learned, I'll go to Sears and pay a little extra from now on for all my appliance needs and stay away from HH Gregg as it is too much of a headache!
Angel241989
Terre Haute,Indiana,
U.S.A.
Some Progress Made
#3Author of original report
Tue, August 07, 2007
After a call to the corporate office in Indianapolis we were told that the warranty would be reinstated. Unfortunately my mother talked to them while I tried my luck ordering the parts myself with Amana and didn't ask to get this in writing. I did tell her to call them back tomorrow and ask for this warranty extension in writing, too many bad experiences and been burnt too many times, I'm not taking anymore chances. However, I did find out the information about the parts. One company Amana uses told me that the parts could be ordered but would take 2 to 3 MONTHS to get here. I asked him if they were shipped in on a boat, his reply, 'yes, from China!' I guess that just goes to show that buying American made has many advantages, I always thought that Amana WAS American made, they also service Maytag and Haier, just found that out today also. By the way, the other company Amana uses said they could order the parts and have them in 10 to 14 days, but they couldn't tell me about the parts that I needed for my unit specifically. I'm just satisfied with the fact that the unit is going to be replaced, the heat index outside is well over 100 degrees. I hope that this one works better than the last 2! I feel sorry for the Colts, they're in town for their summer practice, this is the hottest summer in 17 years around here, not a good time to be without air conditioning, can't wait til Wednesday when my new unit gets here! Guess it's a good thing I've got one in the front half of the house!
