- Report: #1068992
Complaint Review: Hide My Ass - London
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Author Not Confirmed
Why?
Hide My Ass
7 Moor Street, London, W1D 5NB, UK London, United Kingdom
Phone:
+44 2032808211
Web:
http://hidemyass.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Hide My a*s Privax LTD Didn't Receive Any Service From HideMyAss and their SMS Verification plateform doesn't work London United Kingdom
I purchased Hide My a*s ProVPN service But for some obscure reason I didn't receive the verification SMS .. I need to use the service AS SOON AS POSSIBLE
I'm enable to access the service I paid for!!
I've received an email from HMA asking me retry the sms verification.... I'm not receiving any SMS and I tried several times...
1 - I contacted [email protected] no quality support at all
2 - I called the number on the Paypal receip ( +44 2032808211 ) No one is answering (only a voice mail - I feft my message there )
3 - Absolutly ZERO support on the Forum ( where are the admins???????? )
4 - Garbage Quality SMS sender provider ( I'm receiving SMS from facebook and GMAILand other services for verifications without any problem BUT NOT yours )
5 - I scaned my ID and sent it by email as requested but NO ONE is answering my tickets
6 - I used Paypal (NOT a credit card) as payment option ( wich is secure and provide 45 days dispute period ) and I'm still asked for the SMS verification !!
7 - They took my money and left me without nothing but garbage support and NO SERVICE
AS I didn't hear back from the support at "[email protected]" or their so called phone number ( wich is just a simple voice mail with absolutly no support ) a dispute has been opened to the Paypal resolution center against the seller of this garbage service:
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Transaction details
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Seller's Name: Privax LTD
Seller's Email: [email protected]
Seller's Transaction ID: 1K201720858403537
Transaction Date: Jul 21, 2013
Transaction Amount: -$11.52 USD
Invoice ID: PP_130721***********
Your Transaction ID: *******************
Case Number: PP-002-*********
Buyer's Transaction ID: 7T8***********
By opening a dispute in the Resolution Center, you will be working directly with the seller to resolve this issue. We will email you when the seller posts a response. Most of the time, disputes can be resolved quickly and amicably in the Resolution Center. You'll be able to review the dispute details, communicate with the seller, or ask PayPal to decide the outcome of the case by filing a claim.
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Fortunatly I didn't pay for the whole year subscription... Switching to other better alternatives (((REDACTED)))... Wich are quality and Greater Support
