- Report: #743821
Complaint Review: hilton hotel in atlanta goergia - Internet Internet
Reported By:
sharona haughton -
philadelphia, Pennsylvania, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
hilton hotel in atlanta goergia
Internet, Internet, United States of America
Phone:
Web:
hilton hotel.com
Categories:
Business Rating:
(0)
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hilton hotel in atlanta goergia disrepected me , Internet
hi my name is sharona h, i am reporting this business because their service sucks. i went to manager in hotel to ask why was i binging charged extra fiffty dollar a night for no reason, when that was not told to me when i book my hotel. the manager said how do we know u have money on your debit card. i felt very disrespected! i would like tobe refuned my full amount back because i am so hurt they way they treated me! i would never recomend this hotel for my family reuion again! because they tell u one thing when you reserve your room and when u get there its another story, they charge your card with all types of things you dont have in your room or for thing u might use. please let people be aware of this hotel. the hilton in atlanta goergia sucks!
1 Updates & Rebuttals
Robert
Irvine,California,
U.S.A.
You don't travel much do you
#2Consumer Comment
Wed, June 22, 2011
While your report is almost impossible to decipher, it appears that you are talking about the deposit that they "hold" for any incidentials that you may charge while you are there. These incidentals may include things such as phone calls, Internet, Pay-Per-View movies..etc. Depending on the hotel the amount "held" may be anywhere between $25-$200+ per night.
If you don't use any extra services the full amount will be credited back to you when you check-out. If you use some the amount will just be deducted from the amount returned to you.
Now, it also appears as if you were using a Debit Card instead of a Credit Card. The way Debit Cards work is not the same as a Credit Card. With a Debit Card they actually pull the money from your account, where with a Credit Card it is actually just held and nothing is charged until you check-out.
