- Report: #1499969
Complaint Review: Home Depot - Bonita Springs Florida
Reported By:
Addie -
Bonita Springs, FL, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Home Depot
Bonita Springs, 34135 Florida, United States
Phone:
1-800-910-6704
Web:
www.homedepot.com/c/customer_service [email protected]
Categories:
Business Rating:
(0)
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Home Depot We had windows installed and they were leaking and we need the damage fixed. Bonita Springs Florida
Hurricane windows installed by Home Depot are leaking and instead of dealing with it they have asked I deal with the subcontractors insurance. We had hurricane windows installed and discovered on 8/2/2020 that they have been leaking. We spoke with PGT and they have agreed this is an installer issue. After calling different numbers daily I finally spoke to someone on 8/15. They sent out a contractor to look at damage and clean up some of the debris and also sent out a person to give us a quote on fixing the damage. They have ordered new windows, accepting responsibility that something is wrong with the windows.
They are now having me contact the contractor's insurance company which seems fraudulent since we hired Home Depot not the other company. We have active mold in our bedroom and they are trying every way to not fix the sheet rock and flooring that was damaged. I just want to have the mold gone and be able to get on with the repairs. 9/14 the installers insurance company came back and said they did nothing wrong. Now we are back to square one of trying to get the sheetrock, inuslation, and flooring replaced in our bedroom and the mold out of our house. The windows should be here around the 20th according to construction manager, Richard Kale. He has at least returned our calls and reached out to Home Depot's inusurance comapny also asking what the next step is.
Home Depot's insurance company is Sedgwick Claims management Services, Inc. Lesly Clear is agent, , Email [email protected] , 1-800-253-4527. Cell 470-603-5458. We provided repair quotes to everyone, and they were less than the original company that Home Depot brought out. We just want our house back.
1 Updates & Rebuttals
RICK
Alabama,United States
Home Depot
#2Consumer Comment
Fri, September 18, 2020
You will have to deal with the contractor. Home Depot did not install your windows. These stores hire 3rd party contractors to the actual installations of products. If the problem was improper installation, that is not Home Depot's problem, it is a contractor problem. If the windows are defective, that is a manufacturer problem. If Home Depot was a good dealer, they would assist you with your dealings with whoever is responsible, but I would not count on it.
