jlh281
springfield,#2
Sat, August 22, 2009
Let me first say that your approch to this was correct. Any time that a customer feels so wronged that they post on a site like this is terrible. I dont know why the associates or managers in that store lied to you, that is deffinetly not what should have been done.
Inspector
Tobyhanna,#3Consumer Comment
Tue, June 09, 2009
Did you get your door installed? I think it is common for installers to try and make a little money on the side. All you have to do is say no. So, how was the installation? The quality of work is the important issue. You still had time to cancel the deal. As far as the installers being late well, I have never seen them or delivery personnel on time and that's with any store. No, I don't work for Home Depot but, I do buy a lot of items there. I just can't tell if you were ripped off or not due to your ranting and my losing interest.
Ron
Savannah,#4Author of original report
Tue, June 09, 2009
This is in reference to the store located at 11180 Abercorn St. in Savannah, GA. I posted previously on the deceitful practices of this particular store and would like to provide an update. When I called to find out the information of their regional / district manager I was given a wrong address and name after finding out that I would have to speak to a manager to get it. The first question I have to pose is that why do employees not know who they work for? The name and address I was given after finally convincing a manager to speak to me was as follows; Tim Pardue 5481 W. Waters AVE Tampa, FL 33634 A simple address search on Google proved this to be false (it was a beverage company). Why the continued lies? The manager I spoke with was Doug (perhaps the same Doug Coleman that is the supposed general manager of this store). Since I did not get a truthful reply from this store I decided to look up their corporate website. When I found it I sent a letter to their higher ups. I also found that Home Depot does not directly send contact information for its regional / district managers so that a wronged consumer can contact them directly. Is this in an effort to shun those of us who have a sincere complaint to be dismissed by a lower paid employee who may not be able to solve anything? In checking I have found that my e-mail to corporate was forwarded to One of our Senior Resolution Expediters (As per the practices of home depot and the word of the gentleman I spoke to at their corporate office). I would have hoped that a nationally recognized chain would treat its customers better than when I asked to speak to a manager I was given an expediter to solve my problem. Turns out I was wrong. Maybe Home Depot could save money and pass it on to its consumers provided they hired less expediters and let managers do their job!!! After the way I have been treated by this store, why should I expect anything different from its corporation? It would seem that it is trying to pass the buck like its stores. After all, I'm just a little fish like the rest of the readers of these sites. Why should my complaint, or that of others, be given any diligence to their actual managers, movers, and shakers? I guess they are too busy for the little fish. I sincerely hope that they decide to take a look at the websites I have decided to post on, namely, www.ripoffreport.com (with whom I am posting an update in addition to the Savannah Craigslist Rants and Raves section) and to also see how their employees are destroying their business in addition to what its customers really feel about how we are treated. To the Managers; you could learn a lot from these sites!!! While I speak only for myself, I urge all of you to contact the corporate office in Atlanta and tell them how you've been treated, good or bad. I am sure that there are good apples in this mix of bad and they should not be involved in a mass punishment. The people that actually do their jobs and do not try to swindle the customer should NOT BE AMONG THE PUNISHED!!! I would like to say that I am posting this in addition to posting on other websites outside of the control of Home Depot Corporate in an effort that others, and myself can not be lost in the shuffle. On a side note, when I asked the employee who I spoke with on the phone (a manager named Craig) who the regional / district manager was I was given false information!!! YET AGAIN!!! When will their lying end? I can only hope that my internet posts have done something to get their attention and that they wish to keep it from their corporate office and others reading these sites. I will be checking. I would like to point all of the readers of this forum, and others, to other stores. Be it to Lowes' or to a local dealers (the latter being the most likely considering the way Ive been treated by a national chain already in this area). The people at this store have apparently gotten too big and forgotten who made them what they are and also who pays their bills. To the managers (Store, General, District, and Corporate); I am not going to let this go! I WILL be treated fairly, with respect, and I will hold you all accountable to your actions and that of your employees. If I am not treated as a consumer should, I will continue posting, and re-posting, until I, and others decide to either drive you out of business or we remind you of who you really work for and what we demand as customers! The original letter, along with its update, will be mailed on Tuesday, 09 June 2009, to the store manager as we received service too late to mail on Saturday, there is no post on Sunday, and as (which is admittedly my fault) has been posted late on Monday. Very Respectfully, Ron