- Report: #713680
Complaint Review: Home first insurance - maryville Tennessee
Reported By:
Linda -
Crossville, Tennessee, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Home first insurance
P.O. box 9770 maryville, 37802 Tennessee, United States of America
Phone:
8008049389
Web:
Categories:
Business Rating:
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Home first insurance They are not caring for us in a satisfactory manner since our fire, three weeks ago. maryville, Tennessee
There was an accidental grease fire in my home on March 19, 2011. I contacted home first on March 21, 2011 and notified them of the situation and the need that we had to start the claim process. It took a week for them so send an adjustor out to my home. This adjustor was from a company that Home first contracts to go out and take damage reports. This man had no idea of how much coverage I had, but told me what he was going to pay for, and after his visit, he lied to me that he had been contacted by the contractor. I found out later, he did not speak to him. He said that he was the one who was going to be "working" with the contractor to approve the work in my home. I later found out this was not true. The contractor contacted him on 4/04/2011 and he told him the case was closed. the contractor called him instead of the agent by mistake. This man made references to the smoke damage throughout my home from the fire, (which caused the microwave to blow up and all the walls to be seriously smoke damaged, so is my kitchen ceiling, as is my furniture, food pantry, and wall behind my kitchen counters where fire originated from,) as to me smoking in the house which i did have cigarette lit the day her was here, that i had smoke damage but look you smoke in the house. What was that all about. the walls are black. from a fire. I have contacted the insurance agency, home first, and talked to the actual agent. I told him that i would like a resolution to this problem, and since my premiums have always been paid, i am entitled to some closure. To this date i have not had any satisfaction from them. A woman at the insurance company, Home First, told me "I needed to clean this up and do the repairs myself," all because i asked to talk to the agent, i was getting no satisfaction from speaking to her, a customer service rep.
Today is March 4, 2011 and i still have not got any payment from Home First, and have not received any promise of funds to store my house hold goods, since i have no garage or out buildings. They said they couldnt pay for storage because it fell under living situation. I don t want to live in a storage pod, only to keep my things from being out in the yard in the rain while my house is being fixed. This company is totally unprofessional, and will give no definite answers. I need the damages to my home fixed, my furniture and carpets replaced so we can go on. This company seems to delight in torturing their customers. I was told today not to call back till tomorrow. Wow, this is crazy. I have also had the contractor contact them and he has not been able to get in contact with the agent either. Only two of my calls have been answered at this point. I desperately need some help to resolve this, since my insurance company is evidently not the place to go. After this is over i am sure to go to farm bureau. This company is not the place to seek help from. They are acting like this was intentional and i am trying to con them out of money. That is not the case. I am heartbroken. Three weeks and still nothing.
Today is March 4, 2011 and i still have not got any payment from Home First, and have not received any promise of funds to store my house hold goods, since i have no garage or out buildings. They said they couldnt pay for storage because it fell under living situation. I don t want to live in a storage pod, only to keep my things from being out in the yard in the rain while my house is being fixed. This company is totally unprofessional, and will give no definite answers. I need the damages to my home fixed, my furniture and carpets replaced so we can go on. This company seems to delight in torturing their customers. I was told today not to call back till tomorrow. Wow, this is crazy. I have also had the contractor contact them and he has not been able to get in contact with the agent either. Only two of my calls have been answered at this point. I desperately need some help to resolve this, since my insurance company is evidently not the place to go. After this is over i am sure to go to farm bureau. This company is not the place to seek help from. They are acting like this was intentional and i am trying to con them out of money. That is not the case. I am heartbroken. Three weeks and still nothing.
1 Updates & Rebuttals
anonymous
Crossville,Tennessee,
United States of America
After the fire
#2Author of original report
Tue, April 19, 2011
Today is exactly a month and day since the accidental grease fire in my home. I have received funds to replace my furniture, and for extended housing while my house is being repaired, but still to this date i have not had any promises of when my case would be finished and the insurance money would be allotted to repair the damages. I have had a contractor submit an estimate last wednesday, and I was told by the claims dept at Vanderbilt that was their decision if I were to get my house fixed, actually due toexcessive smoke damage, it is a whole house remodel job. I had hoped the repairs would have been done my now, but no chance of that. I was also told when I submitted the cabinet estimate for loews, they take four to six weeks to come. I asked for the money to order them, but i was told that they only patch things, not replace. Wow, i paid alot of money for this house only to live in it for the next 20 or so years to look at patched walls. I need some relief and soon. Please help.
