Complaint Review: Home first insurance - maryville Tennessee

There was an accidental grease fire in my home on March 19, 2011. I contacted home first on March 21, 2011 and notified them of the situation and the need that we had to start the claim process.  It took a week for them so send an adjustor out to my home. This adjustor was from a company that Home first contracts to go out and take damage reports. This man had no idea of how much coverage I had, but told me what he was going to pay for,  and after his visit, he lied to me that he had been contacted by the contractor. I found out later, he did not speak to him.  He said that he was the one who was going to be "working" with the contractor to approve the work in my home. I later found out this was not true. The contractor contacted him on 4/04/2011 and he told him the case was closed. the contractor called him instead of the agent by mistake.  This man made references to the smoke damage throughout my home from the fire, (which caused the microwave to blow up and all the walls to be seriously smoke damaged, so is my kitchen ceiling, as is my furniture, food pantry, and wall behind my kitchen counters where fire originated from,) as to me smoking in the house which i did have  cigarette lit the day her was here, that i had smoke damage but look you smoke in the house. What was that all about. the walls are black. from a fire. I have contacted the insurance agency, home first, and talked to the actual agent.  I told him that i would like a resolution to this problem, and since my premiums have always been paid, i am entitled to some closure. To this date i have not had any satisfaction from them.  A woman at the insurance company, Home First, told me  "I needed to clean this up and do the repairs myself," all because i asked to talk to the agent, i was getting no satisfaction from speaking to her, a customer service rep.

Today is March 4, 2011 and i still have not got any payment from Home First, and have not received any promise of funds to store my house hold goods, since i have no garage or out buildings.  They said they couldnt pay for storage because it fell under living situation. I don t want to live in a storage pod, only to keep my things from being out in  the yard in  the rain while my house is being fixed. This company is totally unprofessional, and will give  no definite answers. I need the damages to my home fixed, my furniture and carpets replaced so we can go on. This company seems to delight in torturing their customers. I was told today not to call back till tomorrow. Wow, this is crazy. I have also had the contractor contact them and he has not been able to get in contact with the agent either. Only two of my calls have been answered at this point. I desperately need some help to resolve this, since my insurance company is evidently not the place to go. After this is over i  am sure to go to farm bureau. This company is not the place to seek help from. They are acting like this was intentional and i am trying to con them out of money. That is not the case. I am heartbroken. Three weeks and still nothing.