- Report: #1370739
Complaint Review: HomeServe USA - Internet
Reported By:
DIDACHE -
Philadelphia, Pennsylvania, USA
Submitted:
Updated:
-
Author Confirmed
Why?
HomeServe USA
Internet, USA
Web:
www.homeserveusa.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
HomeServe USA • Home Emergency Insurance Solutions • HomeServe USA Repair Management Corp. • HomeServe • HomeServe USA Repair Management (Florida) Corp. • HomeServe USA Energy Services • HomeServe USA Energy Services (New England) • Home Serve USA• Home Serve • HomeServe USA Took Money from My Bank Account for Years Without My Knowledge Chattanooga TN
I recently (April, 2017) became aware that Home Serve USA has been automatically taking money from my checking account, in the form of annual contract renewals. This has been going on for at least 7 years. I am meeting with bank officials to try to determine how much further back this practice might have started. The 7-year total is $1288.32. I have never had or signed a service contract with Home Serve USA nor any of the 10 alternate business names they use.
I did find out by scouring the internet that HomeServe USA has been in partnership with a company I once had a contract with, Aqua (presumably for water and sewer line coverage). For the past 10 years. Aqua’s site says that they permitted Home Serve to solicit from their client list. I cancelled my contract with Aqua around 2009 or 2010 after I realized I didn't have the coverage I'd been told I was paying for. I do recall getting lots of “junk” mail regarding water and sewage coverage over the years, and I’ve promptly thrown it all in the trash. Home Serve has never contacted me my phone. The only possible solicitation has been by mail and has always been unanswered. I have signed no written contract nor given verbal consent to such.
I called and requested and received (April 29th) copies of two contracts that they claim belong to me.
