Sean
Sunnyvale,#2UPDATE Employee
Sun, January 22, 2006
I am sorry that the stay with the Homestead Suite did not go quite well. I think they might be very busy on the day you were checking in, and the previous occupant of the non-smoking room required a late checkout. But let's go back to your stay. If you feel that your stay did not go well because there are serious problems with room condition or guest services, you have the RIGHT to demand a refund. You could have done that on the day you were checking out. Did you complain to the management and ask for a refund? Also, if you have a correct e-mail address on file in our system, you should have gotten a survey regarding your stay, give them an F on the stay if it did not up to your needs. You are very welcome to try us again in the future, as we do have attractive rates and have all the necessary amenities in the room. Good Luck.