- Report: #608758
Complaint Review: HouseMaster Home Inspections - Tempe Arizona
Reported By:
Merrill -
Scottsdale, Arizona, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
HouseMaster Home Inspections
3030 S. Rural Rd Tempe, 85282 Arizona, United States of America
Phone:
480-345-8570
Web:
www.phoenix.housemaster.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
HouseMaster Home Inspections Both times I spoke with them I was led to believe that me and my realtor were to be present at the inspection. The insp was done 3 hrs earlier than the appt time. Tempe, Arizona
When I made the appt for the insp I told them that me and my realtor wanted to be present. The day of the insp they called me 3 hrs early and asked to go ahead. I told them that me and my realtor wanted to be present and could not be there until the appt time. I was never informd that the insp would proceed anyway.
When I got there the insp was over.
If they would have informed me at any time that they would conduct the insp without me, knowing that I wanted to be present, I could have selected another company. They already had my credit card information. They out right deceived me and did not take any consideration for my desires.
Their rep said there was no appt time on the contract, the insp does not have to be done with me present. But he failed to explain why they led me to believe I was to be there and not inform me other wise, so I could have selected another inspection com.
The whole thing is I could have selected a company that would have done what I asked since I was the one paying the money.
1 Updates & Rebuttals
HouseMaster Home Inspections Phoeni
Tempe,Arizona,
United States of America
HouseMaster Home Inspections
#2UPDATE Employee
Wed, June 02, 2010
Client satisfaction is a top priority here at HouseMaster. We have learned that a key element in establishing a clients confidence in the service that we provide them is to invite each client to be at the inspection to review the entire report with the inspector in person. Typically a client will arrive at the inspection just as the inspector is finishing inspecting the house, which is the perfect time for the inspector and client to meet and review the report together. We have found it to be a very rewarding experience for the client, the clients real estate agent, and the inspector.
It was a very rare and unfortunate mistake that our inspector arrived at this particular inspection earlier than scheduled. When our client arrived the inspection process was not over. As a critical part of the inspection process our inspector was now able to review the report with our client in full and answer all of his questions. It was not until a couple of days after calling our client to follow up with the inspection that we learned that our client was unsatisfied. Never did our client explain to us his desire to be there for the duration of the entire inspection, which would have been fine, but it is not common.
Many attempts to resolve the matter have been made, including phone calls, and letters. We offered our client a refund of a portion of the service fees, which he politely declined.
At this point HouseMaster has done all we can to satisfy our client. We have provided the client with a thorough and professional report, a free termite inspection, a full review of the report in person, and attempted to refund a portion of the service fee. We are sorry that our client is unsatisfied with the professional services that we rendered, and we wish him well with his new house.
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Client satisfaction is a top priority here at HouseMaster. We have learned that a key element in establishing a clients confidence in the service that we provide them is to invite each client to be at the inspection to review the entire report with the inspector in person. Typically a client will arrive at the inspection just as the inspector is finishing inspecting the house, which is the perfect time for the inspector and client to meet and review the report together. We have found it to be a very rewarding experience for the client, the clients real estate agent, and the inspector.
It was a very rare and unfortunate mistake that our inspector arrived at this particular inspection earlier than scheduled. When our client arrived the inspection process was not over. As a critical part of the inspection process our inspector was now able to review the report with our client in full and answer all of his questions. It was not until a couple of days after calling our client to follow up with the inspection that we learned that our client was unsatisfied. Never did our client explain to us his desire to be there for the duration of the entire inspection, which would have been fine, but it is not common.
Many attempts to resolve the matter have been made, including phone calls, and letters. We offered our client a refund of a portion of the service fees, which he politely declined.
At this point HouseMaster has done all we can to satisfy our client. We have provided the client with a thorough and professional report, a free termite inspection, a full review of the report in person, and attempted to refund a portion of the service fee. We are sorry that our client is unsatisfied with the professional services that we rendered, and we wish him well with his new house.
