- Report: #1165680
Complaint Review: Hughesnet Internet Service - Nationwide
-
Author Not Confirmed
Why?
Hughesnet Internet Service
Nationwide, USA
Web:
Hughesnet.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Hughesnet Internet Service This companies lies to its customers if your considering Hughesnet please read!! Nationwide
Not even close to the speeds they quote you! so angry and such a rip off! I don't expect speeds close to what any Internet service provider quotes you but this is ridiculous. They quoted my 5 Mbps download speeds and the most Ive ever been able to get was 1.6 Mbps. I worked in IT for 10 years designing, implementing, supporting everything networking solutions, storage solutions, security, database solutions for a fortune 50 company that was huge. I called about slow internet speeds and they told me everything was fine and that I was getting good speeds out of their service. They sold me I was getting better than their 5 Mbps download speed and when I measure it I only get max of 1.6 Mbps. I inquired about how they measure your speeds several times and finally got them to commit that they measure the speeds between the satellite dish and the device they provide you with. I ran several tests and the response time and download speeds suck compared to DSL. The tech support person I spoke with kept telling me that I need to remember that the signal is going miles above the earth and that is why the response time (ping times) are so slow. Pinging several sites and downloading files of a given size can provide you with this information and download speeds. The website DSL reports http://www.dslreports.com/tools also has a calculator and speed test which you can use to calculate how long a file should take to download of a given size and tools which will provide you with a more accuarate tool to measure your actual download speeds. I told the rep that I don't care if they have 100Mbps connection between their device and the satellite it doesn't matter if I can't download at the speeds they quoted me. I also added that they are misadvertising what they are providing to customers they are flat out lying about it.
So let me ask everyone here. Would you care what the speeds are between their satellite and the device they provide you are if they can't get close to those speeds when you are actually downloading from the internet to your computer? I think they are actually padding the data usage amounts as well. I took their reports from their website tools and put them into a spread sheet and totaled them and it was much less than what they told me I had used. Their solution was to have me upgrade to the next package. I said why would I want to upgrade to the next larger and faster account because that would only compound their ability to rip me off????
If anyone else has had this issue I would love to hear about their experiences......
