- Report: #1004948
Complaint Review: hughesnet - germantown Maryland
Reported By:
jr central vermont -
rochester, Vermont, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
hughesnet
11717 exploration lane, germantown md 20876 germantown, 20876 Maryland, United States of America
Phone:
Web:
www.myhughesnet.com
Categories:
Business Rating:
(0)
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hughesnet canceled after two years of "highspeed" slower than dialup, and were charged $158 extra fees to our creditcard! germantown , Maryland
We enrolled with Hughesnet because we were unable to get anything besides dialup at our location. I wish we had gone with dialup. We were sucked into a two year contract for poor service. Then after 2years we moved and cancelled the service. To our surprise two months after we cancelled service we were charged over a hundred and fifty dollars to our debit card. To add insult to injury, when we tried to discuss the problem, we were given a run-a-round with reps from India. While trying to contact anyone to discuss this, we reached the customer service line (open from 8am to 11pm) only to be told that they were closed at 4:08pm??? Well, I am in the US and maybe my eastern time zone is not the same zone that they were quoting times for, because India wouldn't be open then...
