- Report: #1473891
Complaint Review: Hughesnet - Germantown Maryland
-
Author Not Confirmed
Why?
Hughesnet
11717 Exploration Lane Germantown, 20876 Maryland, United States
Web:
Hughesnet.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Hughesnet Did not disclose that they could not provide phone Fax service I had specifically stated I needed when I signed up. Germantown Maryland
I stated I needed a phone line in the rual area I live in so that I could send and recieve FAX's for my business. After installation I attempted to send and receive Faxed documents and could not.
When I called them about my failure to Fax, I was informed by them that since Hughesnet does not have a static ip address faxes will not go through. I asked why I was not told this when I signed up and there is not a disclaimer stating that fax service will not work and they said I was provided what the contract stated and that was a phone line to my house and I had made the assumption that it would handle Fax service.
So because of their contract cancellation policy with no exceptions I will have to pay 400.00 in cancellation fees.
