- Report: #1163500
Complaint Review: Hughesnet - Internet
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Hughesnet
Internet, USA
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Hughesnet Ripping me off with their FAP! I is NOT FAIR AT ALL Internet
I have been a subscriber to Hughesnet ISP for over 3 years now. Started out with Gen 3 and was not really satisfied with their service. Then they changed to Gen 4 with supposedly a FAP policy. The letters I got in the mail and the TV adds told how much faster and better Gen 4 was supposed to be and just what more you could do with Gen 4. After our 2 yr contract was up with Gen 3 we (my family) decided we would like to switch over to Gen 4. Immediately after switching, we very quickly found out just what a lie it was that Gen 4 was any better than Gen 3. I have seen many complaints about speed with Gen 4, which was supposed to be much faster than Gen 3. But speed is not my big complaint. I have also seen many complaints where people are getting ripped off of the internet daily and bonus allowances, and this is my biggest complaint. My total allowance is gone in just a week or 2 leaving me the rest of the 30 days before reset hardly able to access any sites and also only being able to barely read my email. I am totally unable to send an email once the allowance it gone. So every month I am getting ripped off on the amount of money I pay for thier very unfair service.
They will give me free tokens to add a very little allowance back to use the net, but after one visit to facebook or internet that little bit of allownce is gone, lasting no more than 1 hr. if even that.
They give you crazy excuses like something is wrong with your computer, or too many uploads or downloads. These are things we do very little of and there is nothing wrong with any of my families computers.
I am very sick of all this BS and am ready to say no internet for me, because I live way out and do not have the option of a better ISP choice.
Can anyone tell me how to stop this rip off please!
