- Report: #1299069
Complaint Review: Humana - Louisville Kentucky
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Humana
500 W Main St Louisville, 40202 Kentucky, USA
Phone:
502-580-1000
Web:
www.humana.com
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Humana Gold Plus Advantage Plan Abuse, Lies, Deceptive practice, insurance fraud, etc. Louisville Kentucky
After you have signed up for any Humana Plan it is told to you that you cannot have a primary care visit for 3 months if you are lucky. It happened to us, but Humana took it one step further by denying us medical care for over 6 months. All the time they had our premiums paid. Humana's list of physicians are so antiquated that when you call for a PC some have not taken any new patients for over 2 years, some PCPs have died, some have retired, etc. This is what you are up against in Humana's world.
Customer service people are very abusive to member, i.e., putting you on hold for over an hour, they hang up, won't let you speak to a supervisor, or manager, member has to call back time and time again for the same reason, etc. Humana will intentionally retaliate against you if you complain. They have deleted your information that is considered a disenrollment, putting a prescription in someone else's name, won't issue ID cards with the correct doctor, denied me immediate and necessary surgery, denied preventative care, etc.
Humana uses Matrix Healthcare Network to further intimidate their members by using emotional coercion, i.e., excessive calling that members must allow a so-called "nurse" into their home for a "physical," and home inspection to gather all their personal, social, family histories to share with other entities. Their so-called "nurses" are CNAs who gather data for extra money. Their physical entails blood pressure check, temperature and lots of nosing around your home gatherine data. This tactic is illegal to demand a Medicare member participate in the way it is forced upon them. Humana will also "demand" that its members fill out surveys if a members will give them personal information. Again, another illegal move on Humana's part. Humana receives from Medicare a $1,000 per member if they can secure this information. Once they get a home visit from you they have you in worse health then your doctorevery knew. The worse you are the better for them because there is even more Medicare money waiting for them if they asses your health is bad.
When you try and disenroll from Humana that is when the fight begins. They will intimidate by saying you are still enrolled in spite of having an acknowledment from them and a disenrollment form. They will demand you have to write and call them to disenroll which again is not necessary. All the while they are saying you have to stay enrolled or else. The OR ELSE is a tactic whereby Humana will keep calling you, use your personal information in an illegal way, use discrimination tactics, lie that you have been disenrolled thereby causing another year with them, having Medicare to step in and set them straight, etc. This is all done under the watchful eye of the CEO Bruce Broussard. Broussard had Humana let him use the corprate jet to commute from home to Humana headquarters which costed $323,000. We complained to Humana's Fraud Unit but in turn they will not put forth the complaint so that nothing will be on record. This has forced members to report them to their state's dept. of insurance, Medicare, FTC, Attorney General, and BBB.
Humana is now having to answer to the Dept. of Justice because of their fraudulent business dealings. Humana is treating Medicare members in its advantage plan in an abusive manner.
