Complaint Review: Hurricane Armor LLC - Jacksonville Florida

I placed an order with Hurricane Armor for window protective covering around my gazebo area.  The total cost of the order was approximately $2,500.  I immediately gave a 50% deposit of the total order upon placing the order, which they cashed and have in their account.

Let me explain how they ripped me off for over $1,000 and still wanted more.

I remained in contact with Hurricane Armor on several occasions over a period of time inquiring about the status of my order.  I was trying to have a client of mine place an order as well. Fortunately, my client chose not to proceed with their order as they may have stolen his money as well.

I continuously was going back and forth with Hurricane Armor about the completion of my order and I was last told that they had to receive the remaining balance and then would ship my order out.  I immediately mailed them a check for the remaining balance.

Within the next few days, I called the manager of Hurricane Armor, SherrI Baldwin, and it was extremely difficult to get her to come to the phone. The receptionist advised me most of the time that she was either not in or was with someone else.  I requested a phone call back, but never received one. 

Finally, after repeated emails, I did receive a vague response stating she was checking with the warehouse to locate my order.  I sent the final balance as requested by Sherri and sent her a check. 

In the meantime, I was advised by my bank that my account had been compromised and that I should close my account, cancel my credit cards and re-submit payment to anyone that I had paid which did not clear the bank yet.  Hurricane Armors check was one of them.   I immediately called Hurricane Armor and advised them of the current status of my bank account, apologized a thousand times over, and indicated that I would send them another check but wanted to know if they located my order yet as they were supposedly checking with the warehouse.  I explained to them that I really didnt feel comfortable submitting full payment, especially as it was getting difficult in speaking with the manager and that they were looking for my order.

A few months later after numerous telephone calls, emails, etc. I was finally informed that in 2011 my order, along with samples that they had in their warehouse, was donated.  I asked for proof that it was donated, but did not get any information.  I explained to them that I did not care what was donated, I just wanted my order I gave you a deposit and you have been demanding the remaining money due on the order!   You would assume that they would just re-make the order to keep a customer, especially during these economic times. 

Apparently, not the case.I was also advised that I would not be refunded ANY of my original deposit as the time lapsed has been too long.  Now understand, I was requested to pay the entire balance of my order before receiving anything from Hurricane Armor in 2012, but they donated my order in 2011.

 I understand that I did not DEMAND my order immediately, but Hurricane Armor NEVER stated on the phone, email or in any type of letter that if you do not pay the remaining balance that 1. Your order will be donated and 2. You will not get any refund of monies paid.

Hurricane Armor apparently does not need my business, as they must succeed on not producing a product but keeping deposits.  I plan to proceed with the Better Business Bureau (BBB) as well as filing a small claims lawsuit against Hurricane Armor.  So any interested clients, DO NOT DO BUSINESS WITH THEM AND BEWARE!