- Report: #449930
Complaint Review: ICICLES Eyewear - Rancho Santa Margarita California
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Author Confirmed
Why?
ICICLES Eyewear
22521 Avenida Empresa, Suite 126 Rancho Santa Margarita, 92688 California, U.S.A.
Phone:
949-888-9806
Web:
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ICICLES Eyewear - Company did not honor their warranty and they did not even return my original pair Rancho Santa Margarita California
I purchased a brand new pair of the engraved aluminum cruiser at the International Motorcyces show in Dallas-Fort Worth in Nov. 2006, Texas for 129.00.
As soon as i got home i discovered it has scraches on the frame. I called your customer service number to explain to them and they ask me to ship them back. I shipped them back according to the instructions i was given over the phone.
I did not hear back from them, nor did I receive a new pair or my old pair back. So, I contacted them again a year later.
I got an email back asking me to pay 96.95 to get my glasses repaired.
Here we are more than two years later and I am still out of my money and my pair of glasses.
I explained to them that I am the president of the Dallas Chapter of the Southern cruisers Riders Club and I will be informing all of our riders, not just at the Dallas chapter ones, but internationally about their customer service treatment and how they dishonored their warranties. And that I would make sure they do not cheat another rider of ours out of one dollar.
If it was not for my move I would've taken them to small claim court as I promised them i would but i did not get a chance to do so before i moved.
Iyas
Irving, Texas
U.S.A.
As soon as i got home i discovered it has scraches on the frame. I called your customer service number to explain to them and they ask me to ship them back. I shipped them back according to the instructions i was given over the phone.
I did not hear back from them, nor did I receive a new pair or my old pair back. So, I contacted them again a year later.
I got an email back asking me to pay 96.95 to get my glasses repaired.
Here we are more than two years later and I am still out of my money and my pair of glasses.
I explained to them that I am the president of the Dallas Chapter of the Southern cruisers Riders Club and I will be informing all of our riders, not just at the Dallas chapter ones, but internationally about their customer service treatment and how they dishonored their warranties. And that I would make sure they do not cheat another rider of ours out of one dollar.
If it was not for my move I would've taken them to small claim court as I promised them i would but i did not get a chance to do so before i moved.
Iyas
Irving, Texas
U.S.A.
