Complaint Review: IGE Internet Gaming Entertainment Memighty1 - Intenet Nationwide

For the record, I am not, nor have I ever been, an employee of IGE. I have simply been a customer for over 4 years, using them for FFXI, WoW, and SWG. It used to be that IGE was a pleasure to business with. Orders were generally always delivered within 30 minutes, and delays were immediately apologized for and usually a bonus would be given to compensate. It was very, very rare for them to take more than 24 hours to turn around an order. However, after taking a 6 month break from MMOs, I returned to FFXI recently, started a new character, and made a very modest order of 300K Gil for just under 12 dollars on Monday, June 21, 2007. It is now Thursday, June 21, 2007, and I have not received my Gil, but I do not feel that I am being ripped off. They have offered to refund my money, and I have declined. I would point out that prior to my break, I had noticed that there were increasing delays, especially for WoW gold, so I checked carefully to see if there were any indications of whether the gil was "in stock" and checked the FAQs to see what the delivery times were. I noticed that there were no indicators, and the FAQ simply says: "If your order is in stock we will deliver as soon as possible though this is dependent on stock levels, order volumes and game server traffic." Note that nowhere does it state a specific, guaranteed time for delivery. Square-Enix, the publishers of FFXI, have recently implemented harsh anti-RMT (real money trading) measures, making it very difficult for companies such as IGE to collect gil. All that said, their customer service is horrible. I have dealt with both their online "live chat" and their e-mail department, and all I ever get is apologies. Twice, I have been assured that they would "do their best" to get the Gil to me within the next 24 hours, but they have never guaranteed it. They have never made any definite promises about when the Gil would be delivered, and that has always been my experience. IGE is very careful NOT to make any specific guarantees. Further, it is usually the policy of even the best companies to place a hold on any transaction if there is a dispute, and for that company to cease communication regarding said transaction until the dispute is resolved, for legal reasons. I know for a fact, having worked for them, that T-Mobile will not even provide basic customer service if there is a dispute. The bottom line is this: anytime you choose to do business with a gray- or black-market business, you are taking a risk. You acknowledge that you are paying a company to break in-game "laws" to provide you with a service. Furthermore, you are doing business with a company that, according to their website, is based out of Hong Kong, and as such is not subject to United States laws regarding truth in advertising, etc. This is both the beauty and the curse of internet business - a wide variety of services for fairly low prices, but little recourse should you choose to do business with a less-than-savory company.

For the record, I am not, nor have I ever been, an employee of IGE. I have simply been a customer for over 4 years, using them for FFXI, WoW, and SWG. It used to be that IGE was a pleasure to business with. Orders were generally always delivered within 30 minutes, and delays were immediately apologized for and usually a bonus would be given to compensate. It was very, very rare for them to take more than 24 hours to turn around an order. However, after taking a 6 month break from MMOs, I returned to FFXI recently, started a new character, and made a very modest order of 300K Gil for just under 12 dollars on Monday, June 21, 2007. It is now Thursday, June 21, 2007, and I have not received my Gil, but I do not feel that I am being ripped off. They have offered to refund my money, and I have declined. I would point out that prior to my break, I had noticed that there were increasing delays, especially for WoW gold, so I checked carefully to see if there were any indications of whether the gil was "in stock" and checked the FAQs to see what the delivery times were. I noticed that there were no indicators, and the FAQ simply says: "If your order is in stock we will deliver as soon as possible though this is dependent on stock levels, order volumes and game server traffic." Note that nowhere does it state a specific, guaranteed time for delivery. Square-Enix, the publishers of FFXI, have recently implemented harsh anti-RMT (real money trading) measures, making it very difficult for companies such as IGE to collect gil. All that said, their customer service is horrible. I have dealt with both their online "live chat" and their e-mail department, and all I ever get is apologies. Twice, I have been assured that they would "do their best" to get the Gil to me within the next 24 hours, but they have never guaranteed it. They have never made any definite promises about when the Gil would be delivered, and that has always been my experience. IGE is very careful NOT to make any specific guarantees. Further, it is usually the policy of even the best companies to place a hold on any transaction if there is a dispute, and for that company to cease communication regarding said transaction until the dispute is resolved, for legal reasons. I know for a fact, having worked for them, that T-Mobile will not even provide basic customer service if there is a dispute. The bottom line is this: anytime you choose to do business with a gray- or black-market business, you are taking a risk. You acknowledge that you are paying a company to break in-game "laws" to provide you with a service. Furthermore, you are doing business with a company that, according to their website, is based out of Hong Kong, and as such is not subject to United States laws regarding truth in advertising, etc. This is both the beauty and the curse of internet business - a wide variety of services for fairly low prices, but little recourse should you choose to do business with a less-than-savory company.

For the record, I am not, nor have I ever been, an employee of IGE. I have simply been a customer for over 4 years, using them for FFXI, WoW, and SWG. It used to be that IGE was a pleasure to business with. Orders were generally always delivered within 30 minutes, and delays were immediately apologized for and usually a bonus would be given to compensate. It was very, very rare for them to take more than 24 hours to turn around an order. However, after taking a 6 month break from MMOs, I returned to FFXI recently, started a new character, and made a very modest order of 300K Gil for just under 12 dollars on Monday, June 21, 2007. It is now Thursday, June 21, 2007, and I have not received my Gil, but I do not feel that I am being ripped off. They have offered to refund my money, and I have declined. I would point out that prior to my break, I had noticed that there were increasing delays, especially for WoW gold, so I checked carefully to see if there were any indications of whether the gil was "in stock" and checked the FAQs to see what the delivery times were. I noticed that there were no indicators, and the FAQ simply says: "If your order is in stock we will deliver as soon as possible though this is dependent on stock levels, order volumes and game server traffic." Note that nowhere does it state a specific, guaranteed time for delivery. Square-Enix, the publishers of FFXI, have recently implemented harsh anti-RMT (real money trading) measures, making it very difficult for companies such as IGE to collect gil. All that said, their customer service is horrible. I have dealt with both their online "live chat" and their e-mail department, and all I ever get is apologies. Twice, I have been assured that they would "do their best" to get the Gil to me within the next 24 hours, but they have never guaranteed it. They have never made any definite promises about when the Gil would be delivered, and that has always been my experience. IGE is very careful NOT to make any specific guarantees. Further, it is usually the policy of even the best companies to place a hold on any transaction if there is a dispute, and for that company to cease communication regarding said transaction until the dispute is resolved, for legal reasons. I know for a fact, having worked for them, that T-Mobile will not even provide basic customer service if there is a dispute. The bottom line is this: anytime you choose to do business with a gray- or black-market business, you are taking a risk. You acknowledge that you are paying a company to break in-game "laws" to provide you with a service. Furthermore, you are doing business with a company that, according to their website, is based out of Hong Kong, and as such is not subject to United States laws regarding truth in advertising, etc. This is both the beauty and the curse of internet business - a wide variety of services for fairly low prices, but little recourse should you choose to do business with a less-than-savory company.