- Report: #220152
Complaint Review: IIC Internet Services Onlinestoragesolution.com - Santa Clarita California
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Author Confirmed
Why?
IIC Internet Services Onlinestoragesolution.com
15323 Saddleback Road Santa Clarita, 91387 California, U.S.A.
Phone:
661-251-8747
Web:
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IIC Internet Services, Onlinestoragesolution.com Refuses to cancel account and keeps charging monthly fees Santa Clarita California
On August 31st 2006 I opened an account with IIC Internet Services for an online storge server. I then tryed it for 29 days and decided to cancel the account because I didn't like their service and was looking for a better solution. The main page of their website states that they have a 30 money back guarantee, no questions asked. On September 28th 2006 I called the company and also emailed them requesting cancellation of the account. I received no response via email but was told by phone that my account would indeed be canceled.
I figured I was all set and the account was canceled. I never received the refund for the 30 day money back guarantee but I figured "no big deal" as long as the account was canceled. On September 29th I called them again to confirm my account was canceled and they said it would be. I then promptly forgot about this because I assumed I was all done with them. Well this was not to be, on 11/6/06 I received another charge on my credit card from them. I filed a dispute with my bank and called this company again wondering why I was still being charged, they said that I would be refunded for the latest charge which would appear on my statement in the next day or so. 1 day goes by, still no refund and the original account is still active! I called again and was told that the account wasn't canceled because someone emailed them saying that the storage site (my account) wasn't working and they wanted to know why?
Here's the thing.... I never sent any such email! But again I was told by phone that the account would be canceled and I would receive the refund, another day goes by... no refund and account still active. I call yet again and also send an email requesting cancellation a refund and threatening to possibly take legal action. No response via email but by phone the same story as before, refund was issued, account was canceled. It is now 11/11/2006 still no refund and account is still active! So.... no 30 day refund, account not canceled and I still keep getting charged. My next stop... the better business bureau, after that an attorney.
Ramon
Watervliet, New York
U.S.A.
I figured I was all set and the account was canceled. I never received the refund for the 30 day money back guarantee but I figured "no big deal" as long as the account was canceled. On September 29th I called them again to confirm my account was canceled and they said it would be. I then promptly forgot about this because I assumed I was all done with them. Well this was not to be, on 11/6/06 I received another charge on my credit card from them. I filed a dispute with my bank and called this company again wondering why I was still being charged, they said that I would be refunded for the latest charge which would appear on my statement in the next day or so. 1 day goes by, still no refund and the original account is still active! I called again and was told that the account wasn't canceled because someone emailed them saying that the storage site (my account) wasn't working and they wanted to know why?
Here's the thing.... I never sent any such email! But again I was told by phone that the account would be canceled and I would receive the refund, another day goes by... no refund and account still active. I call yet again and also send an email requesting cancellation a refund and threatening to possibly take legal action. No response via email but by phone the same story as before, refund was issued, account was canceled. It is now 11/11/2006 still no refund and account is still active! So.... no 30 day refund, account not canceled and I still keep getting charged. My next stop... the better business bureau, after that an attorney.
Ramon
Watervliet, New York
U.S.A.
5 Updates & Rebuttals
Ramon
Watervliet,New York,
U.S.A.
...
#2Author of original report
Tue, November 14, 2006
The refund has shown up on my bank statement. Thanks
Ramon
Watervliet,New York,
U.S.A.
UPDATE
#3Author of original report
Sun, November 12, 2006
I'm glad to hear that the refund was issued. The bank still hasn't shown it as being received. I will post back when it is.
Ramon
Watervliet,New York,
U.S.A.
UPDATE
#4Author of original report
Sun, November 12, 2006
I'm glad to hear that the refund was issued. The bank still hasn't shown it as being received. I will post back when it is.
Ramon
Watervliet,New York,
U.S.A.
UPDATE
#5Author of original report
Sun, November 12, 2006
I'm glad to hear that the refund was issued. The bank still hasn't shown it as being received. I will post back when it is.
Chris
Santa Clarita,California,
U.S.A.
Customer was refunded when he reported the error.
#6UPDATE Employee
Sun, November 12, 2006
This customer reported the problem on the 7th, the refund was processed on the 8th and settled. Unlike charges that are authorized by phone and are noted on your credit card account as soon as the authorization is issued credits are simply settled with the days batch and then work through the credit card system. I verified with our credit card processor that this credit was issued and the consumer should see it reflected on his account. I wish we could have issued an instant credit to this customer however it is not possible. The only system that allows for this is paypal. I hope this shows up soon for this customer and he lets everyone know that he got his credit. Until then maybe somone should do something about the way the banks take our money right away when we make a charge and make us pay interest but don't credit it for days and don't stop charging interest until they post the credit.
