Dan
LOS ANGELES,#2UPDATE Employee
Fri, September 14, 2012
Dear Stephen,
I am disappointed to see your post did not include key information of your situation. Our dedicated Customer Service Representative Joel assisted you through our live chat (earlier today, prior your post on this website) and due to the unusual situation you experienced with your cartridge he processed a replacement for you (replacement #2159074).
This is part of the conversation where he confirmed a replacement would be sent:
Stephen: should I expect the replacement next week?
Joel: Yes, the replacement will be arriving in about 2-5 business days...
InkjetSuperstore does stand behind its products. Often actions say more than words. To send a replacement reaffirms our main goal: Our customers' satisfaction.
Please let me know if there is something else I can help you with, I will gladly do it. And accept my apologies for any inconvenience this unusual and unexpected situation might have caused you.
Please consider withdrawning your complaint.