- Report: #1202269
Complaint Review: Internet Infiinity - Laval Quebec
-
Author Not Confirmed
Why?
Internet Infiinity
1882 Boul. St-Martin W Suite 200 Laval, H7S 1M9 Quebec, Canada
Phone:
(800) 270-9056
Web:
www.getinfinity.com
Categories:
Business Rating:
(0)
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Internet Infiinity VoiceMeUp, HostMeUp Fraud No Service, No refund, don't waste your time with a company like this. Laval Quebec
On July 30, 2014 I set up an account and paid $25 to VoiceMeup for voip minutes and service. I was constantgetting frustrated with tech and customer support, I asked if I could just cancel the service and get a refund? Customer Service agreed.
I also explained how I used a gift card to pay for the service and DO NOT have the card anymore. Customer service promised they would send a check.
My account was cancelled on September 18, 2014 with a balance of $22.26 and I received an email from customer service, [email protected] confirming this:
[VMUBILLING #SDC-575-77635]: ------ [80014070] - Re: A refund has been applied to your account
- VoiceMeUp Support
- Oct 21, 2014
- To Me
Hello Mr ----------,
Please note that the account and the reimbursement was done in your account. Check will be mailed to you and you should receive it very shortly.
Thank you and have a good day,
------------------------------------
Marie-Claude Caci
Coordonnatrice au Service à la Clientèle / Customer Service Coordinator
------------------------------------
Le département de facturation / Billing Department
VoiceMeUp.com
Ticket Details
Ticket ID: SDC-575-77635
Department: Billing
Type: Request
Status: Closed
On Jan 13, 2015 I decided to contact Voicmeup/ Internet Infinity to find out what is going on with my refund as I have yet to receive check.
Customer service responded with this email below:
[INIACCOUNTING #IJH-177-57215]: ------- [80014070] - Account Refund
- Internet Infinity
- Jan 13 at 1:10 PM
To
- me
Hi Mr.-------------,
As we discuss over the phone, I will send this request to our accounting department in order to verify if the check was cash in or not. In the case that it was not cash in, we will cancel the current check and reissue a new one.
Can you validate that the following address is the proper one to send the check to?
--- ----- -----
------, Ontario- (Canada)
---- ----
Thank you.
I sent a reply email confirming address.
On Jan 16, 2015 I received this upsetting email below:
[INIACCOUNTING #IJH-177-57215]: ------- [80014070] - Account Refund
- Internet Infinity
- Today at 3:06 PM
To
- me
Hi Mr.-------------,
After verification, it's true that some member of our team had the wrong information and provide you the wrong procedure. The accounting department has advise us, that all refund are made the same way the last payment was made.
If you are not the owner of the credit card, why did you use it?
The refund on our end was made and there is no way for us to reverse this. We had the authority to refund you on that card, since this is how you paid us.
Have a good day.
-------------------------------------------
David Renaud
Responsable développement des affaires / Business Development Manager
I will update if I recieve my check refund as promis.
2 Updates & Rebuttals
Dcamp
Mississauga,NOW IM BEING HARASSED!!!
#2Author of original report
Thu, January 29, 2015
I've emailed Ripoff support twice, copied VOICEMEUP both times asking for removal, update and VOICEMEUP won't stop emailing me. I even told them stop, and this is how customer service responds:
- VoiceMeUp Support
- Jan 28 at 11:39 PM
To
- me
CC
Hello Dave,
There was never a case of fraud or scam of any sort, simply a misunderstanding regarding a refund.
Please tell them that you would like to remove the report on the grounds that it is false information.
Kindly.
------------------------------------
Marc Bernard
Consultant Technique Senior / Senior Technical Consultant
----------------------------------------------------------------------------------------
- VoiceMeUp Support
- Today at 1:38 PM
To
- me
CC
Dave, it is false information as we have not commited any kind of fraud or had any intent to;
See title of your report: Internet Infiinity VoiceMeUp, HostMeUp Fraud No Service, No refund
We'd appreciate "Ripoff report" make the necessary arrangements to either change the title or remore the report.
Also, note that you are publishing a private email address on that report and we would appreciate if that email can be removed.
Kindly,
------------------------------------
Marc Bernard
Consultant Technique Senior / Senior Technical Consultant
------------------------------------
Le département de facturation / Billing Department
VoiceMeUp.com
____________________________________________________________________________
Well it was fraud. Because you refund me after fighting for months, and finally making an online complaint and even warning you, I do it if I didn't get refunded, doesn't change the fact.
Dave
Mississauga,Refund made VIA Paypal
#3Author of original report
Mon, January 19, 2015
Jan 19, 2015 I've been properly refunded through paypal and this ad can be removed.
