Report: #941770

Complaint Review: ISGN Solutions Inc - Internet

0 Updates & Rebuttals

Reported By:

Robin - Youngsville, North Carolina, United States of America

Submitted:

Updated:

Author Not Confirmed

Why?

ISGN Solutions Inc

600 N John Rhodes Blvd 32934 Internet, United States of America

Phone:

800-347-4102

Web:

www.ISGN.COM

Categories:

Mortgage Companies

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ISGN Solutions, Inc FISERV Lending Solutions Assigned Appraisal Order and will not pay for the appraisal. Internet

On September the 7th at &:30 pm I accepted an appraisal order. On Monday September 9th the report was completed and I could not deliver through their GAS plug in. I left 5 messages in the vendor managementvoice mail as no human would anwser the phone. I called back and was transfered from their BPO dept to the Appraisal deptartment. I spoke with IT they told me to speak with vendor managment. I have enclosed the emails. The state the order was reassigned, after I completed the appraisal and drove 45 min from the office and completed the report. I never recieved acknowledgement that they reassigned.

I have attaced the emails back and forth.

Hi,

I got a response from the processing team stating that someone from your office called to inform them that you do not do this type off drive by. Thats why the order was re-assigned. I investigated the order and I see that they are talking with evidence(order notes as on 09/05/2012) which states that you called and declined the order.

If you have future more questions regarding the above order please call the 1-800 # dialing the extension 4105.

Thanks and Regards,

Manuel Robert S | Analyst - Vendor Management

Office 800-842-8423 Extn:4030 option 9| Fax (866) 487-8319

Vayu Block, Salarpuria GR Tech Park, Whitefield | Bangalore 560 066

Email [email protected]| www.isgn.com