- Report: #22025
Complaint Review: J. D. Marvel Products - Champlain New York
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Author Not Confirmed
Why?
J. D. Marvel Products
Port Claire, Quebec, Canada Champlain, 12919 New York, U.S.A.
Phone:
514-426-8715
Web:
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J. D. Marvel Products ripoff - sub-standard product, failure to issue a refund for merchandise returned March 3,'02. Champlain New York *UPDATE ..got refund, if you want to call it that.
3 Automobile ceramic heaters ordere December 13, 2001. Cost: $36.00 + 3.95 S&H. Rec'd late January. Proved to be ineffective and 2 were returnd on March 3, 2001.
Follow-up letter sent to attempt to get $24.00 refund for the 2 heaters. Call made to J.D.Marvel on May 22, 2002 and I found that they are Canadian and have a P.O.Box in Champlain, NY to give illusion of being a U.S. company!
Call to Canada cost $5.72 for 11 minutes and I was told that the refund check was sent on May 20, 2002. As of this date, June 3, 2002, I have not received my refund.
Local newspaper had an article telling of this website and the 'J.D.Marvel' problem and also listed Wisconsin Dept. of Agriculture, Trade & Consumer Protection enlisting the Wisconsin Department of Justice actions against J.D.Marvel Products. I am pursuing my complaint thur these state agencies.
James
Darien, Wyoming
Follow-up letter sent to attempt to get $24.00 refund for the 2 heaters. Call made to J.D.Marvel on May 22, 2002 and I found that they are Canadian and have a P.O.Box in Champlain, NY to give illusion of being a U.S. company!
Call to Canada cost $5.72 for 11 minutes and I was told that the refund check was sent on May 20, 2002. As of this date, June 3, 2002, I have not received my refund.
Local newspaper had an article telling of this website and the 'J.D.Marvel' problem and also listed Wisconsin Dept. of Agriculture, Trade & Consumer Protection enlisting the Wisconsin Department of Justice actions against J.D.Marvel Products. I am pursuing my complaint thur these state agencies.
James
Darien, Wyoming
1 Updates & Rebuttals
AT LONG LAST ! ! !
#20
Thu, June 06, 2002
It took 90+ days, 2 letters, 3 e-mails, 1 expensive phone call, but today I got the originally requested refund of $24.00!! Subtract the phone call and postage and I net about $13.32. Now all I have to hope for is that their check is good!!
