- Report: #97277
Complaint Review: Japanese Unlimited - Tucson Arizona
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Japanese Unlimited
4908 E. 22nd Street Tucson, Arizona, U.S.A.
Phone:
520-7478094
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Japanese Unlimited is unable to fix my auto problems but refuses to refund. Rip-off! Tucson Arizona
I took my wife's 94 Toyota Corolla to this mechanic 12/10/2003 because the car's checking engine light was on. They worked on it for about half an hour, only some tuning was done with no parts replaced, therefore $65 I paid was all for the labor. When I drove the car off their garage, the symptom was indeed gone. But the next day, the light came back on again, since I had warranty on the service, I brought the car back to the garage.
Unfortunately this time, they were unable to figure out the cause after 30 minutes checking. The only suggestion I received was to bring the car to a Toyota dealer or a Toyota authorized mechanic. When I requested a refund, they said if I was willing to leave the car in their garage for some more days, they could spend more time on it. But obviously, I doubted if they could really fix the problem, and I certainly didn't want to pay unpredictable amount of money for an uncertain prospect.
I later called them to ask for a refund, and it was the man who worked on my car that took the call. I pointed out I brought the car in for repair, not for diagnosis, and that was what i paid for. had i paid $65 just for checking-out, I wouldn't argue for a refund.
He first seemd to have given in to my request, and proposed a half refund. When I insisted a full refund, he said he needed to contact his lawyer. the next day, maybe after counseling with his lawyer, he became rather stauch and told me "no way", he kept saying what he did was just diagnosing.
as i indicated before, the $65 i paid was just for labor with no cost of new parts involved, certainly nobody would pay that kind of dough to a mechanic and receive nothing in return. as it turns out, the "check engine light" is turned on because of the the central computer failure, it further proves what the guys in japanese unlimited did to my wife was harmless, but useless.
i will never do business with this garage again, and hope someone will help me get this resolved.
Yuetong
tucson, Arizona
U.S.A.
Unfortunately this time, they were unable to figure out the cause after 30 minutes checking. The only suggestion I received was to bring the car to a Toyota dealer or a Toyota authorized mechanic. When I requested a refund, they said if I was willing to leave the car in their garage for some more days, they could spend more time on it. But obviously, I doubted if they could really fix the problem, and I certainly didn't want to pay unpredictable amount of money for an uncertain prospect.
I later called them to ask for a refund, and it was the man who worked on my car that took the call. I pointed out I brought the car in for repair, not for diagnosis, and that was what i paid for. had i paid $65 just for checking-out, I wouldn't argue for a refund.
He first seemd to have given in to my request, and proposed a half refund. When I insisted a full refund, he said he needed to contact his lawyer. the next day, maybe after counseling with his lawyer, he became rather stauch and told me "no way", he kept saying what he did was just diagnosing.
as i indicated before, the $65 i paid was just for labor with no cost of new parts involved, certainly nobody would pay that kind of dough to a mechanic and receive nothing in return. as it turns out, the "check engine light" is turned on because of the the central computer failure, it further proves what the guys in japanese unlimited did to my wife was harmless, but useless.
i will never do business with this garage again, and hope someone will help me get this resolved.
Yuetong
tucson, Arizona
U.S.A.
3 Updates & Rebuttals
Mike Burden
tucson,Arizona,
United States of America
From a former, loyal customer.
#2Consumer Suggestion
Thu, January 14, 2010
My name is Mike and I have been a loyal customer of Japanese Unlimited Auto Repair, located on 22nd Street, for many, many years. I, also, have over 27 yrs as a mechanic and recently retired as a Auto Supply Manager.
I was unaware that there had been a new ownership change since last yr, and brought into the shop my Honda Accord for a minor repair job. I knew which component needed replacement and asked them to replace it, but was treated extremely rude. To make matters worse, several auto parts, (which, I had had, replace last yr at this same shop), were said to need replacement due to old age. I knew that this was not true and this old, wise man smelled a con going on.
I immediately instructed the mechanic to button up everything and drove off-never to return. It sure doesn't seem to be the old reliable shop.
I was going to go into greater detail-they never even filled out any paper work to sign off on- but, after reading the rebuttal from the new owner (Dan Ubanks?) everything started to make sense.
May I, (as a former, loyal repeat customer), make two suggestions?
#1. Have someone check your spelling before sending out any written statements. After all, if you can't or won't take the time needed to make this simple task correct, then how can your customers expect you and your people to correctly fix one's car?
#2. Treat your customers fairly and with respect-after all, CUSTOMERS are what pays the bills! There's a big difference between professionally run and the chaotic and poorly run rip-off shops.
You have lost a customer for life and I shall tell everyone who asks where they SHOULD'NT take their vehicles.
I do expect that there will be fake damage-control responses to this information. However, there is an old saying that applies: Buyer beware!
Dan
Tucson,Arizona,
U.S.A.
Running Right, but engine lite came back....
#3REBUTTAL Owner of company
Mon, June 08, 2009
To start I'm the new owner of Japanese Unlimited Auto Repair, My name Is Dan. This problem happened before I owned the shop. I bought this shop because of the great reputation it has had since inception in 1988. Onto what I have read in this complaint. With no records other than what this customer has written I can only rebut from my profesional experience. The car we are talking about is a 94 toyota, the date of report is 7/1/94, which makes me wonder why the car wasn't brought to the dealer with this problem as it would have been under warrentee. This is not unheard of as many of our customers when they move into a new car they still come to us as they know that we do good work at the right price. In 94 the computer ports had to be hooked up in many different ways with several wires. To just hook up the diagnostic computer to the car many times takes between 10 to 30 minitutes. Once hooked up there're many tests that need to be conducted to find problems. "this car left my shop with the problem cured". Customers words, next day mil light came back on. I have had this happen many times on the early 90's cars as the on board computers were not as sufisticated as they're today. Next day light comes back on but the diag. computer isn't telling the Technician which direction to go. So instead of lieing to the customer he was advised to go to the dealer. Back in the early 90's the industry wasn't mandated to share information about computer control systems with independent shops. To say the least the dealers had tied our hands to the point that we had to either chance throwing an expensive part at the car, 300.00 plus for a computer or send the customer to the dealer where it could have a computer put in it off the self and if it worked they would charge the customer or remove it and try another part. In closing the Rip Off report is unwarrented as the car was fixed as customer stated but then it had an internal computer problem as a secondary issue. The customer wasn't charged the second time he came to the shop even though the technician spent another 30 minutes ont it. Many times in modern cars the Diagnostics takes longer than the true repair. Who should pay for diagnostic the repair shop or the customer?
Doug G
Vail,Arizona,
U.S.A.
Japanese Unlimited has always been fair and upright to me
#4Consumer Comment
Sat, June 14, 2008
I have been dealing with Japanese Unlimited for over a year now. I have been very happy with the service there. There have been some jobs that have taken longer to diagnose than others, but then again, if it was something easy to fix, I would not have taken it to a mechanic. I have to say that I have always been treated fair and with honesty. There have been several times when they have told me the problem so that I could fix it or recommended against an expensive repair that I was expecting. I am sorry to hear about the problems that Mr. Yuetong was having as I can understand how frustrating problems can be. On the other hand, my deallings with Japanese Unlimited has been a good one, and find his experience to be a completely different one than I have had. I will definately keep doing business with Japanese Unlimited.
