Complaint Review: Japanese Unlimited - Tucson Arizona

My name is Mike and I have been a loyal customer of Japanese Unlimited Auto Repair, located on 22nd Street, for many, many years. I, also, have over 27 yrs as a mechanic and recently retired as a Auto Supply Manager.

I was unaware that there had been a new ownership change since last yr, and brought into the shop my Honda Accord for a minor repair job. I knew which component needed replacement and asked them to replace it, but was treated extremely rude. To make matters worse, several auto parts, (which, I had had, replace last yr at this same shop), were said to need replacement due to old age. I knew that this was not true and this old, wise man smelled a con going on.

I immediately instructed the mechanic to button up everything and drove off-never to return. It sure doesn't seem to be the old reliable shop.

I was going to go into greater detail-they never even filled out any paper work to sign off on- but, after reading the rebuttal from the new owner (Dan Ubanks?) everything started to make sense.

May I, (as a former, loyal repeat customer), make two suggestions?

#1. Have someone check your spelling before sending out any written statements. After all, if you can't or won't take the time needed to make this simple task correct, then how can your customers expect you and your people to correctly fix one's car?

#2. Treat your customers fairly and with respect-after all, CUSTOMERS are what pays the bills! There's a big difference between professionally run and the chaotic and poorly run rip-off shops.

You have lost a customer for life and I shall tell everyone who asks where they SHOULD'NT take their vehicles.

I do expect that there will be fake damage-control responses to this information. However, there is an old saying that applies: Buyer beware!

To start I'm the new owner of Japanese Unlimited Auto Repair, My name Is Dan. This problem happened before I owned the shop. I bought this shop because of the great reputation it has had since inception in 1988. Onto what I have read in this complaint. With no records other than what this customer has written I can only rebut from my profesional experience. The car we are talking about is a 94 toyota, the date of report is 7/1/94, which makes me wonder why the car wasn't brought to the dealer with this problem as it would have been under warrentee. This is not unheard of as many of our customers when they move into a new car they still come to us as they know that we do good work at the right price. In 94 the computer ports had to be hooked up in many different ways with several wires. To just hook up the diagnostic computer to the car many times takes between 10 to 30 minitutes. Once hooked up there're many tests that need to be conducted to find problems. "this car left my shop with the problem cured". Customers words, next day mil light came back on. I have had this happen many times on the early 90's cars as the on board computers were not as sufisticated as they're today. Next day light comes back on but the diag. computer isn't telling the Technician which direction to go. So instead of lieing to the customer he was advised to go to the dealer. Back in the early 90's the industry wasn't mandated to share information about computer control systems with independent shops. To say the least the dealers had tied our hands to the point that we had to either chance throwing an expensive part at the car, 300.00 plus for a computer or send the customer to the dealer where it could have a computer put in it off the self and if it worked they would charge the customer or remove it and try another part. In closing the Rip Off report is unwarrented as the car was fixed as customer stated but then it had an internal computer problem as a secondary issue. The customer wasn't charged the second time he came to the shop even though the technician spent another 30 minutes ont it. Many times in modern cars the Diagnostics takes longer than the true repair. Who should pay for diagnostic the repair shop or the customer?

I have been dealing with Japanese Unlimited for over a year now. I have been very happy with the service there. There have been some jobs that have taken longer to diagnose than others, but then again, if it was something easy to fix, I would not have taken it to a mechanic. I have to say that I have always been treated fair and with honesty. There have been several times when they have told me the problem so that I could fix it or recommended against an expensive repair that I was expecting. I am sorry to hear about the problems that Mr. Yuetong was having as I can understand how frustrating problems can be. On the other hand, my deallings with Japanese Unlimited has been a good one, and find his experience to be a completely different one than I have had. I will definately keep doing business with Japanese Unlimited.