On 4-30-2010 Jaroslaw Osinski ordered 15 Glass Mount Suction Cup Sign Holders from our company. He received them on 5-10-2010 and is still using the product.
On 5-15-2010 Jaroslaw Osinski protested the credit card charge and refused to pay for the purchase. How often does he do this?
On 5-26-2010 we were charged back $159.18 by our credit card processor. This is the only charge back we have had since we opened in 1994.
Jaro
Naples,#2REBUTTAL Owner of company
Mon, October 24, 2011
We never refused to pay for the product as we never recognized the charge on our credit card statement. This vendor was not known to us prior and his name appeared on cc without contact number that we could call. We made a decision to deny the charge. As soon as we learned (within couple weeks) we contacted the vendor and appolagized to him and made a prompt payment. This vendor is making a very rational decisions and should not report us with ripoff report as we talking about couple weeks, and he always could call and asked what happened. He decided to do otherwise. As we said he was fully paid and I would never use this vendor as he penalized us for small mistake that was corrected as soon as we learned what the charge was for and we are talking. Our company has a great business record and does not need this BS.