- Report: #822417
Complaint Review: Jasper Engines - Jasper, Indiana Internet
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Jasper Engines
Po Box 650 Jasper, Indiana, 47547 Internet, United States of America
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www.jasperengines.com
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Jasper Engines Well add another bitter customer. Failed engine Jasper, Indiana Internet
Well, I hope this thread doesnt become filled up with Jasper employees like the other one on this site. Of course employees are going to defend the company. My story: Several years ago I paid thousands for a mid custom engine. A 350 ci Chevy. It was bored, had special pistons, wolverine cam, head work, etc. I ordered it not to be a high horsepower race unit, but a better than stock build to last a long time.
It arrived and I hired a garage to install it. Right away they had troubles, After playing with it, they discovered a bolt end had been broken off en a block hole where the bellhousing was supposed to bolt on. The heads andor the block had been shaved or milled in some way and the intake manifold wouldnt fit. They had to use a huge amount of silicone sealer to keep it from leaking oil.
The engine arrived dirty! They had a hard time getting it started and had to do something to the timing chain and sprocket to get it timed correctly. It cost me over $500 extra labor for all this. Did I complain to Jasper? No, I just bent over, which was my own fault but I didnt have time to send the engine back, as I had started a new job and was in a great hurry.
It smoked and used oil immediately. Not a lot---just a bit. The chevy dealer said it looked like bad valve stem guides? Then at 1,000 several of the aftermarket high cost lifters went bad!! I had to take it to chevy who could only put stock chevy lifters back in it. Jasper did pay for it though but it cost me 4 days work on my new job. It has always run well but seems out of balance somehow and shakes a bit.
Timing is perfect and they cant figure out the shaking. It uses 1 to 1 1/2 quarts of oil between each change and I have a hard time getting it to pass our state air quality checks to renew the license. So two months ago at only 38,000 miles, the head gasket blew, causing a hydrolocked cylinder. I pulled a spark plug and the water spewed out. It had water in the oil too. The truck now sets in my driveway becasue garages want over a thousand to change the gaskets.
I tried emailing Jasper but they have no record of my purchase unless I give them the original receipt, which was lost in a flood. I asked for advice, I needed to know if the head gaskets were special, if the headbolts were aftermarket, if I needed to buy new ones, etc. I didnt want to replace one side with a different compression gasket. They said they could not find my blocks info and for advice only said I should refer to an original chevy manual. Thanks. Thanks for almost $1700 in labor, days missed pay, and now a dead truck in my driveway at only 38,000 miles.
It arrived and I hired a garage to install it. Right away they had troubles, After playing with it, they discovered a bolt end had been broken off en a block hole where the bellhousing was supposed to bolt on. The heads andor the block had been shaved or milled in some way and the intake manifold wouldnt fit. They had to use a huge amount of silicone sealer to keep it from leaking oil.
The engine arrived dirty! They had a hard time getting it started and had to do something to the timing chain and sprocket to get it timed correctly. It cost me over $500 extra labor for all this. Did I complain to Jasper? No, I just bent over, which was my own fault but I didnt have time to send the engine back, as I had started a new job and was in a great hurry.
It smoked and used oil immediately. Not a lot---just a bit. The chevy dealer said it looked like bad valve stem guides? Then at 1,000 several of the aftermarket high cost lifters went bad!! I had to take it to chevy who could only put stock chevy lifters back in it. Jasper did pay for it though but it cost me 4 days work on my new job. It has always run well but seems out of balance somehow and shakes a bit.
Timing is perfect and they cant figure out the shaking. It uses 1 to 1 1/2 quarts of oil between each change and I have a hard time getting it to pass our state air quality checks to renew the license. So two months ago at only 38,000 miles, the head gasket blew, causing a hydrolocked cylinder. I pulled a spark plug and the water spewed out. It had water in the oil too. The truck now sets in my driveway becasue garages want over a thousand to change the gaskets.
I tried emailing Jasper but they have no record of my purchase unless I give them the original receipt, which was lost in a flood. I asked for advice, I needed to know if the head gaskets were special, if the headbolts were aftermarket, if I needed to buy new ones, etc. I didnt want to replace one side with a different compression gasket. They said they could not find my blocks info and for advice only said I should refer to an original chevy manual. Thanks. Thanks for almost $1700 in labor, days missed pay, and now a dead truck in my driveway at only 38,000 miles.
1 Updates & Rebuttals
baddirt
South Charleston,West Virginia,
United States of America
baddirt
#2General Comment
Sun, February 05, 2012
As a independent distributor for Jasper 33 years I need to express an opinion on your report. All units have stock and production numbers. If you purchased direct from Jasper in your name, you should not have to have an invoice, it will be on file in their computer system. If you purchased from a parts store, independant garage, etc. then those people should be able to help you with the required information Jasper would need. All units come with a customer packet that includes the warranty information and pamphlets to write down the stock and production number for future use.
Yes , I am going to take up for the Company because I know their standards and have seen first hand what they do to produce quality products. Keep in mind this Company is 70 years old and had record sales in 2011. You can't be in business this long and have record sales by producing inferior products. Jasper is only one-half of the equation in getting a engine, transmission or whatever to perform correctly. There are many things that come into play from the installation standpoint to get a product to perform properly. Any engine that has non-stock pistons, cams, etc. is classified as a performance class 2 or 3 engine and is not a replacement stock unit. All engines come on wood pallets or crates and are bagged. If the engine was a class 2 or 3 most likely the heads were new from World Products or Dart. Class 1 engines are built stock using stock heads with a torque camshaft. The head gastkets should be standard MLS gaskets. Not saying it can't happen because it can, but engines out of time have been very rare, especially on small block Chevrolets. Unless the lifters were roller, the hydraulic type are pretty standard issue . There are only a handfull of lifter manufacturers and they get marketed under different brand names. Failure is generally the result of dirt.
With respect to the manifold, that can be an issue when aftermarket heads and manifolds are being used. I've had to use a lot of sealant around the intake on a 750+ hp dirt late model engine I had for the same reasons. It's sometime an issue on rebuilt, remanufactured, and performance engines.
Unless it is something blatant on the installation side, Jasper most always if the situation requires it, send a replacement engine at no charge. At a minimum, they make ask to see the defective unit and repair it or inspect it before issuing a replacement. Labor ,however is not guaranteed and only paid after the defective unit is inspected and determined to have failed from parts or workmanship issues. The greatest majority of claims I've seen in all these years have been processed with labor going to the end user or purchaser.
While nobody, purchaser or Jasper wants to see a warranty issue, there is a rather simple process in place to get a customers complaint taken care of. It starts with a call. Some diagnostic work (which is reimbursed if the problem is Jasper's), then either a field repair, replace unit (most common), or repair and return the defective unit (uncommon).
I've pretty much seen it all in 33 years, and I know Jasper has. The Company strives to produce a perfect product, but we all no nobody does that in any kind of industry, especially automotive. But they spend millions in research and developement, purchasing equipment, performing product and supplier audits and so on to give the customer a good product with a good warranty. That being said, they cannot control the working condition of the vehicle the product goes into, the professionalism, experience, and certification of the installer, and the re-usability and condition of the parts that have to be installed onto the engine not supplied by Jasper. Most of Jasper's engines consist of the block, fitted with heads, oil pan, and timing cover. Accessories, manifolds, carb/fuel inj. ignition, etc. all have to transferred to the long block and hopefully be installed properly and in good working condition.
I'm sure Jasper would be more than willing to help you if you could obtain the stock and production number of the engine. I don't have to defend the company or product, because I know what it is and I've made a great living selling it. If you really think about it, why would a company go to great lengths to produce a product that is no good, yet put a three year warranty on it and subject themselves to numerous claims and or lawsuits. Doesn't make sense ! Jasper products are far from the cheapest on the market and generally are the highest. There's a reason and that it why they are still in business all these years while numerous others have went out of business. Do you have any idea how many engine suppliers some of the major parts stores have had thru the years ? It's easy to badmouth someone or a product. Or hear some exagerated story of some kind that has half truths. If you can't stand the heat, get out of the kitchen. That is what a lot of Jasper competitors have had to do because they tried to sell a product at a cheap price and generally at inferior quality. At some point, you have to make a profit to survive. And you can't do that by selling low price, with cheap quality. After 70 years, Jasper is still growing and expanding into many different products and markets so that should tell you something. It's not if you have warranty claims, it's how you handle them. Attitude is everthing.
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