- Report: #1245128
Complaint Review: Jim Reid-Anderson - Valencia California
Reported By:
Honesty Online -
Medellin, Alabama, Colombia
Submitted:
Updated:
-
Author Confirmed
Why?
Jim Reid-Anderson
26101 Magic Mountain Pkwy Valencia, 91355 California, USA
Web:
www.sixflags.com
Categories:
Business Rating:
(0)
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Complaint - Jim Reid-Anderson Six Flags Magic Mountain Donald Spiller Don McCoy ,Jim Reid-Anderson Failed To Resolve Discrimination At Gate, And Insinuated Foreign Visitor Is A Liar. Scam. Jim Reid-Anderson Six Flags Magic Mountain Donald Spiller Don McCoy ,Jim Reid-Anderson Scam Complaint Theives Valencia California
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After going online to purchase a ticket at www.sixflags.com , and going to the gate, I was treated in what I view as an extremely discriminatory manner.
I witnessed that the park employee named Oscar, working in the LP division did the following things:
1) Threatened me by stating "You do not know the power I and the park have." After he called over a security guard, I was scared of bodily harm.
2) Physically grabbed my ticket from me and told me that I looked like a thief.
3) Accused me of having stolen the credit card
I immediately let Jim-Reid Anderson know via email. He never responded to my emails, but instead had Donald Spiller <[email protected]> call and basically tell me that I was a liar. Donald told me that he had never spoken to Oscar before and didn't know who he was, but then concluded his "investigation" when Oscar denied what he had done (likely to save from being fired).
Donald then hung up on me when it was suggested the call be recorded.
On top of this, one of the rides, Green Lantern, was apparently having technical issues and many people left the line. The ride operators continued to run it, and I witnessed various people finish complaining of neck and head problems.
Not only are the customer service skills Donald has horrible, he clearly did not care at all about what happened, nor about the discrimination at the gate, he made matters worse. Jim Reid Anderson clearly is focused on profits but not on customer satisfaction nor cares about discrimination of guests by his employees.
If going to a park for a positive experience, seek out another park. Not worth it.
