- Report: #612481
Complaint Review: Jitterbug Phone - Internet
Reported By:
Laverne Gibbins -
Fargo, North Dakota, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Jitterbug Phone
Internet, United States of America
Phone:
800-733-6632
Web:
www.jitterbug.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Jitterbug Phone Jitterbug Free Trial Scam Internet
Talked to a customer service representative asking about the Jitterbug phone, features etc. She said she would ship me the phone free and give me a free 30 day trial and only charge me for minutes if I used any minutes. That my only cost would be if I didn't like it to ship it back to them. I received the phone and looked at it decided I didn't like it any more than the one I already had and it was more expensive so I shipped it back the next day - not activating it or using any minutes. I finally received my refund and it was short $50.39 which the CSR told me was the activation fee and the shipping of the phone to me. I explained that I did not activate the phone and that it was to be free shipping. She then explained that the phone was activated at their center before shipping it out - which I did NOT request and that they couldn't do anything for me. SO BEWARE OF THE LIES THAT JITTERBUG TELLS YOU - IT IS NOT NOT NOT NOT FREE FOR ANYTHING!
3 Updates & Rebuttals
Jc
Costa Mesa,California,
U.S.A.
Do your research! The company is morally bankrupt and provides terrible services and products!
#2General Comment
Sun, January 02, 2011
All you ever needed to know about Great Call Inc aka Jitterbug Cell Phones is right here:
http://jitterbugcellphonescamsseniors.blogspot.com/
Sue Weaver
Carlsbad,California,
United States of America
Jitterbug
#3UPDATE Employee
Fri, June 11, 2010
Ms Gibbins,
As the VP of Customer Service at Jitterbug I am concerned by your experience and I would appreciate the opportunity to discuss the issues you have noted.
I will be reviewing your interactions with our representatives to determine appropriate coaching and and feedback.
Please contact me at your earliest convenience at 1-800-276-9797, extension 6955.
I look forward to speaking with you soon.
Sue Weaver
Carlsbad,California,
United States of America
Jitterbug
#4REBUTTAL Owner of company
Fri, June 11, 2010
Ms Gibbins,
As the VP of Customer Service at Jitterbug I am concerned by your experience and I would appreciate the opportunity to discuss the issues you have noted.
I will be reviewing your interactions with our representatives to determine appropriate coaching and and feedback.
Please contact me at your earliest convenience at 1-800-276-9797, extension 6955.
I look forward to speaking with you soon.
