- Report: #1306598
Complaint Review: Jonny's Towing and Recovery - Oswego Illinois
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Author Not Confirmed
Why?
Jonny's Towing and Recovery
24 Stonehill Rd. Oswego, 60543 Illinois, USA
Phone:
6304738816
Web:
http://www.jonnystowingnow.com/home
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Business Rating:
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Jonny's Towing and Recovery Bait and Switch, Scam, Robbery Oswego Illinois
On Sunday 05/15, I got my car stuck in a moderately deep area of mud on a small off road trail in Aurora. The trail led back to a field that had collected a lot of water from the rain the week before, which was unexpected. Lots of dry area and a good amount of mud in a few spots. My vehicle got stuck and I needed a tow company, so I Googled "off road towing" and Jonny's was the first advertisement that came up.
They told me a driver would be there in 45 minutes. He showed up after and hour and a half with a truck that was not suitable for the job, so we waited another hour for another driver to come with a smaller truck that could drive out the ~150 yards to my vehicle in order to pull it the necessary 3 feet to get it unstuck. He did so using the snatch method with chains, which is incredibly unsafe, and doing so put everyone there in danger of injury by putting far more force on chains than they were rated for. Luckily, nothing bad happened and they got my car unstuck. I was then able to drive myself out of the field after being pulled out of the mud.
Getting the car unstuck, our vehicles got fairly dirty, so the driver says "Follow me over to the car wash and we'll settle up over there." Once we pulled in, the first driver came to my car and said "I forgot to write down your Driver's License number, I need your license again." I handed it to him, not suspecting that he was taking it for the purpose of ensuring that I wouldn't drive away when the price was given for the service. Until this point, there had been no mention of the price tag for the service provided, however their Google ad stated "$65 tow!" I was aware that it was going to cost more than $65, however I was in shock when the driver said "Alright, that'll be $3,100. $2 per foot times 1,500 feet and $100 for cleanup." He said this with a completely straight face... I was absolutely flabbergasted when he said the price... $3,100?!?!? Are you kidding me???
They had taken my credit card information by phone before they would even come to the job. This company is breaking the law! In Kane county, tow truck drivers are required by law to disclose a written price for the job before touching the vehicle, as well as obtain a signed disclosure from the customer that they have given the customer all information regarding their rights in the state of Illinois.
I called 4 other tow companies Monday morning for quotes on this job, all within the range of $125-$450. Please, everyone looking for a tow truck, be advised this company is PREDATORY, UNETHICAL and will LIE, CHEAT and STEAL from you. Read my experience and hundreds of others that are documented online here. The prey on customers using false and misleading advertisements on Google. They pay to be in that spot on Google, just because they are on top does NOT mean they are the best.
