Complaint Review: JordanAlmonds.com AND HometownCandy.com - Ewing New Jersey

Dear Reader:

JordanAlmonds.com & HometownCandy.com are fraudulent online businesses. DO NOT PLACE ANY ORDERS ON THESE WEBSITES.

My wife and I purchased product from JordanAlmonds.com for our wedding on Oct 13th, 2006. It's December 6th, 2006 as of writing and we have not received our purchase or a refund.

ORDER:

From: [email protected]

Date: Fri, 13 Oct 2006 13:56:35 UT

Subject: Order Confirmation

To: OMITTED

Thank You for your order!

Here's a copy of your order for your records...

Order Information

Order Date: Friday, October 13, 2006 at 09:56 AM

Order Number: 7273169190925686

Customer Number: 6939

Event Date: November 4, 2006

Need By: NEED_BY

Billing Information

Company Name:

Billing Name: A. H.

Billing Address: XXXX C. Drive

Billing City: Boynton Beach

Billing State: FL

Billing Zip: 33436

Billing Country: United States

Billing Phone: XXX-XXX-XXXX

Email Address: OMITTED

Mailing Information

Mailing Name: Same as billing

Mailing Address:

Mailing City:

Mailing State:

Mailing Zip:

Mailing Country: US

Shipping Method: Ground Shipping

Payment Information

Credit Card Type: Mastercard

Name On Card: A. M H.

Bank Name:

Name On Account: OMITTED

Mailing List

Add to Mailing List: no

________________________________________

Purchase Details:

Item # Product Size Weight Options Qty. Price Total

Buttermints Richardson's Mini White Buttermints - 5 Mini White Buttermints - 5lbs 1 $ 20.77 $ 20.77

XF-Turquoise Extra Fine Turquoise Jordan Almonds - 1 - 2 $ 4.99 $ 9.98

________________________________________

Order Subtotal: 30.75

Sales Tax: 0.00

Ground Shipping Shipping: 7.89

--------

Your Grand Total Is: $ 38.64

________________________________________

AUTO CONFIRMATION:

From: [email protected]

Date: 13 Oct 2006 10:00:06 -0400

Subject: Thank you for your order!

To: OMITTED

Your payment has been APPROVED. Thank you!

We recommend that you keep a copy of this email in a safe place. It may be your only record of this transaction.

If you have questions regarding this payment, please contact:

Jordan Almonds at 215-392-4343, or E-mail us at [email protected]

REFUND and RETURN POLICY

We offer an old fashioned 100% satisfaction guarantee. If you are not completely satisfied with all or part of your order, send your order back and we will refund or exchange at your request and reimburse your return ground shipping cost.

Address for returns is:

JordanAlmonds.com

Shipping Warehouse

331A Robbins Ave

Ewing NJ 08638

CANCELLATION:

Should we wish to cancel your order for any reason, please email us at [email protected] with the word CANCEL in the subject block. If your order has not yet shipped, we will cancel and refund your order promptly. If your order has shipped, then a refund will be issued after the package is returned to and received by us per the return policy set forth above.

OUR FOLLOW UP:

From: OMITTED

Date: Oct 21, 2006 11:53 AM

Subject: Re: Thank you for your order!

To: "[email protected]"

Hi- I ordered this order on October 13th. Could you please let me know when it is supposed to be shipped out? I need this order asap as I need to assemble the favors before my wedding. Thank you.

OUR SECOND FOLLOW UP:

From: OMITTED

Date: Oct 21, 2006 11:55 AM

Subject: TRACK

To: "JordanAlmonds. com"

Hi-

Could you please send me the tracking info for my order placed October 13.

Thank you,

OUR THIRD FOLLOW UP:

From: OMITTED

Date: Oct 24, 2006 10:33 AM

Subject: Fwd: TRACK

To: "JordanAlmonds. com"

This is my 2nd request via email and I have left 3 voice messages for my tracking info. I placed a small order on October 13, with ASAP as my need by date because my wedding is November 4th. You state on your website that you have fast ordering and fast shipping and you claim that you have NEVER MISSED A WEDDING. This cannot be because I haven't heard anything about my order and you cannot return any of my requests. I have to leave for my wedding on November 1st, I need my order to be shipped out today. Please CALL ME at XXX-XXX-9852 and let me know if this is possible. If not, I am forced to order through someone else and believe me that I will spread the word that you are NOT a reliable company.

OUR CANCELLATION: (per instructions on website and auto-confirmation email that was sent to us)

From: OMITTED

Date: Oct 25, 2006 3:23 PM

Subject: CANCEL

To: [email protected]

PLEASE CANCEL MY, A. H., ORDER PLACED 10/13/06. I HAVE MADE 5 CALLS TO YOU AND SENT 3 EMAILS TO GET THE STATUS OF THIS ORDER, NONE HAVE WHICH HAVE BEEN RETURNED. PLEASE CREDIT MY ACCOUNT BACK IN FULL $38.64 ASAP. YOUR SERVICE IS ABSOLUTELY UNACCEPTABLE. PLEASE ACKNOWLEDGE RECEIPT OF THIS EMAIL.

--

What's missing? All the phone conversations we've had with the only person at support. Her sole responsibility is to screen calls (this is her comment). She is useless and DOES NOT PROVIDE customer service. I requested Managers name, Owners name, her name, none of which were provided. They are a SCAM and a FRAUD. They will tell you to communicate with your credit card company to get a refund THEY WILL NOT ISSUE IT!!!!!

I urge you to NEVER BUY from this company.

ALSO NOTE: they operate a second website under hometowncandy.com.

BUYER BEWARE!!!!

Fernando

BOYNTON BEACH, Florida
U.S.A.