- Report: #1034476
Complaint Review: Joy Jewelers - Los Angeles California
-
Author Confirmed
Why?
Joy Jewelers
joyjewelers.com Los Angeles, 90015 California, U.S.A.
Phone:
877-JOY-JWLR
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Joy Jewelers Military Rings Class Rings Poor Service Joy Jewelers Re-Stocking Fee Scam Los Angeles California
Joy Jewelers is an on-line retailer that contract with Art Carved to make some of the Military rings they sell. The finished ring is drop shipped from Art Carved direct to the customer. Joy Jewelers never sees the ring only process the paper work and collects their sales commission. They are essentially the "middle man".
If a problem arises with the ring, you the customer ships the ring (you pay the freight) directly to Art Carved. Again, Joy Jewelers never sees the ring and Art Carved will not acknowledge receipt of your ring or any complaints.
Joy Jewelers made a poor assumption that my complaint regarding the illegible text under the POW emblem on the ring, was false. This poor assumption resulted in Joy Jewelers charging a restocking fee. A restocking fee for a Military Ring that Joy Jewelers never stocked nor did they ever see.
Joy Jewelers offered a $50 credit if I where to keep the flawed Military ring. This implies that Joy Jewelers believed there was a problem. When I refused the credit and returned the ring a restocking fee was charged.
A restocking fee for a manufactures design flaw. For Joy Jewelers to charge a customer an additional fee and refuse to consider what was obviously a manufactures issue sends a clear message... Joy Jewelers will side with their manufacturer regardless. We don't need to see the ring to better understand the customers complaint. Our word is final.. you the customer can just deal with it...
Joshua S.
Los Angeles, California
U.S.A.
If a problem arises with the ring, you the customer ships the ring (you pay the freight) directly to Art Carved. Again, Joy Jewelers never sees the ring and Art Carved will not acknowledge receipt of your ring or any complaints.
Joy Jewelers made a poor assumption that my complaint regarding the illegible text under the POW emblem on the ring, was false. This poor assumption resulted in Joy Jewelers charging a restocking fee. A restocking fee for a Military Ring that Joy Jewelers never stocked nor did they ever see.
Joy Jewelers offered a $50 credit if I where to keep the flawed Military ring. This implies that Joy Jewelers believed there was a problem. When I refused the credit and returned the ring a restocking fee was charged.
A restocking fee for a manufactures design flaw. For Joy Jewelers to charge a customer an additional fee and refuse to consider what was obviously a manufactures issue sends a clear message... Joy Jewelers will side with their manufacturer regardless. We don't need to see the ring to better understand the customers complaint. Our word is final.. you the customer can just deal with it...
Joshua S.
Los Angeles, California
U.S.A.
