Elaine
Houston,#2Consumer Comment
Fri, July 23, 2004
It is amazing that everyone that has a bad experience with one shop has to blame all of their shops. Individual shops do not always run exactly the same, some managers do not add parts that do not need to be replaced. I for one of several know of a manager that will not screw anyone, unless of course you tell him he does not know what he is talking about. WHICH ARE YOU ASE CERTIFIED? There is a manager that has recieved alot of very highly recommended letters, referrals, praise his name is Corky and is transferred to several stores through out Houston. So as a recommmended refferal you should ask who is a very good, well experienced brake mechanic,,,,, he is now at the Bell Air store in Houston. I follow him around because I trust him he has never screwed me or my friends. Yes, there are alot that just want the extra sales to boost their paychecks, but in turn you the consumer not specifying the names are in turn screwing the managers that are trying to help, and not take advantage of the consumer. Please everyone state the correct info. I will follow this manager for the rest of my vehicles lives, wether it be with Just Brakes or not.
Bob
Humble,#3Consumer Suggestion
Fri, December 26, 2003
JB customer has our sympathies...... I am the owner of a competitive company of Just Brakes. I am NOT responding to this complaint to gain business in my store, but to assist anyone interested in brake repair to just use a little common sense. 1. Always check a company's Better Business Bureau rating BEFORE doing business with them. 2. Always try to use local companies where the owner is active in the business. 3 . Always try to use companies which are members of the BBB and the local Chamber of Commerce. 4. When comparing prices, compare apples-to-apples. Some shops use inferior parts. 5. Always use a national company. Just Brakes does not meet any of these requirements. I recently had an application from an ex-employee of the Just Brakes on Northpark. Under "reason for leaving" he wrote "Wanted me to lie to customers to get more money for work we never did". I hired him! He had enough integrity to give up his job to keep from lying to his customers. That's my kind of employee!