- Report: #1494161
Complaint Review: Just Fly - Bellevue WA
Reported By:
Amanda -
North Carolina , United States
Submitted:
Updated:
-
Author Confirmed
Why?
Just Fly
520 112th Ave NE Suite 200 Bellevue, 98005 WA, United States
Phone:
Direct: 1-902-620-0689
Web:
justfly.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Just Fly Flight credits were 100.00 less than my total and they tried charging me another 100.00 for handling fees Bellevue WA
I booked flights from charlotte NC to Orlando and back . The COVID-19 hit and Disney world shut down and one of our flights was canceled. So I called them and ask for a refund or a credit so I could book on another date . In my booking I purchased the insurance to cover cancellations, etc - After 3 phones and and multiple arguments with someone i could barely understand , I received a credit, so I thought . (minus 100.00 of the total )
When I went to use my credit, they said that I couldnt use it until I paid the 25 per person handling fee ( total of 100.00 ). I ask what was my insurance for and they said that I would have to contact them to get reimbursed for it but I had to pay it up front in order to even use my credit to book another flight . I then ask why my credit was 100.00 short of the total I paid and they had to answer for that .
