- Report: #1323401
Complaint Review: justcloud - Internet
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Author Confirmed
Why?
justcloud
Internet, USA
Phone:
1-888-320-5483
Web:
http://www.justcloud.com/
Categories:
Business Rating:
(0)
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Justcloud I used this internet backup company and cancelled my service in March. I just received a charge for $24.95 and it said it was a yearly charge. I never authorized that and believe they are doing this to all of their customers, new and old. United Kingdom Internet
I used Justcloud in December of 2015. I needed to backup files so I could do a hard reset on my Dell. After all was done and I went to put my data back on it was not all there or corrupted. The data did not transfer back correctly and was jumbled. I complained and canceled my service in March of 2016. This morning I saw a charge from them for $24.95 and it stated it was a yearly charge.
I immeditly called and told them how irrate I was about the false charge and that this if this happened to me it happened to other customers.
They informed me that I was supposed to cancel with paypal. I talked to a supervisor and told them that this is a lawsuit on their hands. I can not be the only customer that was not told to call paypal and cancel Their companies charge.
I will be blasting them everywhere I can and will look into a civil lawsuit. I am sure there are a lot of other customers out there getting changed and have no clue.
