Complaint Review: Kaplan University - Internet

This is very interesting information and I thank you for correcting me. However, I have searched everywhere for this information and can't find it.  Can you provide a reference from the Title IV regulations?  Since this is a common complaint among students it might be useful information for a lot of students.

This is in response to the post titled Check your Facts.  When the university receives funding from the government or from student loans and it posts to your account and you are left with a credit and you have an educational expense report on file, then the school, by law of the U.S. Department of Education, is to send you the remaining funds within 14 business days of the check date when the funds are posted.

How do I know this? Well I have been going through this every single term.  I get the runaround.  I was told on 9/22/10 that I had a check date of 10/1/10. They received the funding on 9/29/10 and I had a credit of $730 that was due to me. Then on 10/1/10 the check didnt go out. 

I waited a week and called on 10/12/10 and was told by a supervisor that the business office by law had until today to issue the check.  Well guess what no check again.  I was then told by yet another supervisor today that they had until tomorrow. Well the business office only cuts checks on mon, wed and fri putting it past the law date.

Then a little later today I was told by yet another rep that it was the 19th.  I then spoke to a big whig manager and he told me the 15th.  I was also sent to the student accounts department by the other manager but he connected me to space.

For 1 hr and 46 minutes I listened to nothing but a phone ring.  Then several other times today when they said they would transfer me they just quietly disconnected and left me hanging. 

I go so tired of the runaround today that I asked to speak to someone so I could withdraw.  I've been there since Aug 2009 and this was my 6th term. I am so tired of the bullcrap they put people through.

I'm sorry that I didnt do better research before deciding to go back to school after 26 yrs.  Then they were supposed to transfer me to student accounts and the supervisor gave me the phone number which turned out to be a fax number. 

It took forever, most of my day, to finally tell them I was done.  I am transferring to a most reputable university - Penn State.  It's funny how they want your money but when it's time for them to give it to you, they give you the run around.  Well no more for me. I'll give my money to someone who is actually worthy of it.

You've posted some excellent resources for students who believe they are victims of fraud. However, there is a BIG difference between acting in the school's best interest (which is what Kaplan does) and fraud.  You are absolutely correct that the student loan program was set up to help students with expenses while in college. However (and someone please correct me if I'm wrong) there is no requirement for the school to send you any excess funds during the term in which they're used. 

There have been MANY reports similar to yours - i.e., student not getting refunds in a timely manner. The school is holding on to the money in case you withdraw/fail out prior to the completion of a full course load. It's easier for them to return the money to the lender if you withdraw, than to go after YOU for the money they've disbursed as excess funds, in addition to the tuition. Once you've completed the full time enrollment successfully, they feel OK about sending you the excess.  If you don't complete it, they just return the money to the lender and come after you for the tuition due.

Given the number of reports on ROR about these schools, it seems wise for potential students to seek an education elsewhere.