Upon becoming a new mommy to be I had been struggling to save money for food necessities. I only visit Kasamba once or twice a month. Kasamba is a website to get advice on every day topics which I thought my credit card information was pretty safe on seeing as they claim to have the site security "encrypted".

Then I noticed the other day that my bank account was overdrawn, and I had gotten 3 service charges from my bank. They said it was from kasamba.I checked my kasamba account and no session was recorded for the day the money was taken out and didn't even list the amounts my bank had been talking about... it didn't even post to my bank account, i had to call and find out!

Long story short I think that the people who are incharge of the billing on kasamba are hacking into people's accounts. The money that was taken from my account seemed to almost be thesame amount of money I had put down for two seperate sessions on two other occasions, but the day it happened and the fact that those amounts taken out have no session recorded pretty much means they robbed me out of $167.12. Hopefully through an investigation i can get all my money back...

It's fraud and pretty slippery if you ask me...

Seraph8

Annapolis, Maryland

U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

Click Here to read other Ripoff Reports on Kasamba

8 Updates & Rebuttals

Augusta

Stroudsburg,
Pennsylvania,
U.S.A.

LivePerson - owner

#2Consumer Suggestion

Wed, January 16, 2008

Just a suggestion, but it might be a good idea when you have legitimate concerns about the service you received to post using LivePerson as the captioned company name or Kasamba-LivePerson (both names for clarity). Remeber it is LivePerson which needs to really take a look at its investment and how clients feel about their treatment/service. Just an idea -

Augusta

Stroudsburg,
Pennsylvania,
U.S.A.

LivePerson - owner

#3Consumer Suggestion

Wed, January 16, 2008

Augusta

Stroudsburg,
Pennsylvania,
U.S.A.

LivePerson - owner

#4Consumer Suggestion

Wed, January 16, 2008

Augusta

Stroudsburg,
Pennsylvania,
U.S.A.

LivePerson - owner

#5Consumer Suggestion

Wed, January 16, 2008

Lucy

Skysville,
Other,
Australia

It isn't funny at all

#6Consumer Comment

Tue, January 15, 2008

Kasamba obviously don't care about clients. I'm also amazed they haven't cleaned up the site of scammers. It seems they punish the clients for reporting a scam and protect the scammers. But they're stupid, the clients come straight here and report it for all to see. How dumb is that of Kasamba?

Anon

Hillsdale,
Michigan,
U.S.A.

re Kasamba contact

#7Consumer Comment

Mon, January 14, 2008

I find it funny that when your overcharged or have a dispute that kas is not contactable. They hardly respond to emails and never return calls.

Ipswitch,
Maine,
U.S.A.

This is True

#8Consumer Comment

Sun, January 06, 2008

....I have issues with this often even when I have technical difficulties and haven't actually been in hire mode. The second you choose to contact an expert in a paying way it (mostly live chat) will automatically tap into a "hold" before you hire to make sure you can pay for it. I do find it a tad annoying that the holds are there even after the session has cleared and been paid for but, too I consider that the 'pay back' for being willing to log on and use them. I think you'll find if you use your debit card anywhere now adays they either attach a hold or make it a direct instant debit. Keep this in mind when clicking hire

Freya4

Hollywood,
California,
U.S.A.

READ the TOS.

#9Consumer Comment

Wed, January 02, 2008

LOL. Perhaps you should read the terms of service regarding how Kasamba.com bills, They Hold funds to the amount of the session/s that you have spent, to make sure that you have the money to pay them, they are not charges, they are withheld funds that are released back into your account within 7 days, the fact that you claim they are QUOTE: " The money that was taken from my account seemed to almost be thesame amount of money I had put down for two seperate sessions on two other occasions " is evidence to support this. People need to READ TERMS OF SERVICE ON ANY WEBSITE AND BE FULLY FAMILIAR WITH SUCH POLICIES BEFORE MAKING SLANDEROUS REPORTS!

Reports & Rebuttal