- Report: #1271366
Complaint Review: Key Hair Concepts - Irving Texas
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Key Hair Concepts
665 Lyndon B Johnson Fwy Irving, 75063 Texas, USA
Phone:
(214)642-2258
Web:
http://www.keyhairconcepts.com/
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Key Hair Concepts cheated on with keratin straightening Irving Texas
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I have found this business on groupon and when I called to make an appointment for keratin straightening, Ashley asked me to pay her in person (because groupon will take half of her money). I pitied poor girl and agreed. It did not matter to me who I pay. 5 minutes before my appointment she texted my phone that she takes only cash because her credit card machine broke all of a sudden, and that there is an ATM inside the building, which was not my bank and took fees for money withdrawal. So she did pretty good job with straightening hair with flat irons. But after the first wash as if nothing has been done on my hair. I am doing keratin straightening for almost 3 years and know how it works. Even if it doesnt straighten the hair as a chemical treatment it still makes it look better and less curly. Also, before the procedure, when I asked her how long it will last, she said at least 3 months. Normally it worked even for 6 months on my hair. I paid 100 dollars for thje service including tips because the hair looked nice (you are not allowed to wash the hair for 3 days after and aftewr 1st wash the result should ve very visible). When I came back to her telling there is no effect at all, she seemed to be already prepared to reply as if she knew I would come back. So she was absolutely indifferent and said: "I am sorry for your trouble". MY TROUBLE? Its yours material and your work!!! I asked to fix it and she said NO, then I asked for a refund than and the same indifferetnly she said no refunds, then started sending me links that keratin straightening is not supposed to straighten but just to smooth the hair. But what she did wevwn did not smooth the hair at all. I requested the refund again telling I will calim a file to everywhere I can if she is not willing to carry responsibility for the materials she is using and for the work she does, and she started threatening me back to file a claim for harassment because I said that she is having an unprofessional approach. Imagine what a service?! I bet this is just a part of her plan to rip off people. I even doubt she has put any keratin on my hair because absolutely no any effect, even 1/100 of it! and I bet she told on purpose that I should pay cash because this way I cant return my money.
